Sonesta ES Suites San Diego - Rancho Bernardo

Highly recommend! Miranda had the best customer service we've ever received! She went above and beyond to support our family and the soccer team we were traveling with. The hotel was clean, comfortable, and provided great entertainment for the youth (bball, cornhole, warm pool). Great place to stay!

Outstanding I have traveled and like most have visited hundreds if not thousands of hotels. During a recent stay I had an awesome surprise. I had never heard of Sonesta hotels. Clean and spacious, but the staff……World Class!!! I can’t say enough about how they made the experience outstanding! These guys set the bar.

Badly managed, not deserving the Sonesta flag I stayed here on business two stays, two weeks in a row, four days each stay. Bad experiences both times. First stay: Most silverware and plates were missing, no hangers, and there were nails sticking up out of the floor where the carpet was pulled out. Also trash in hallway for more than a day before being picked up. Second stay (different room): Also missing most plates and glasses, but everything was dirty -- dishwasher had not been run from previous guest. Front desk person was friendly, but powerless. When he called his manager (not on premises), she basically tied his hands about making things right. Her way or the highway! I would definitely not stay at this location again, and I think that Sonesta ought to remove their flag or make the owner sell it to someone who actually cares about the guest experience.

Take your Lunesta when staying at Sonesta! This place was a pretty nice hotel. The walls were thin and you could hear people watching tv and slamming doors all evening, but that’s almost at every hotel. Just bring ear plugs. The hotel grounds are very well taken care of; lots of trees, flowers and grass. There are a few shops and restaurants nearby, but might be too far for some people to walk. They have a nice outdoor pool and basketball court. They also have a very nice pet relief station with waste bag dispenser. The rooms were large and arranged well. There was a good size couch, good sized tv, coffee table, desk, full size fridge, dish washer, microwave, toaster and 2-burner stove. It was nice to have a good size fridge to put groceries in and an ice maker in the freezer. There was plenty of storage to put your suitcase and belongings. Everything was clean, except for the floors in the bathroom and kitchen area; it’s probably hard to keep those areas clean when they are on a time schedule. They came in while I was away one afternoon and cleaned the carpets in my room. I really appreciated that, but it left the floor a little damp which made my socks all wet, walking around. They provided plenty of pillows and towels. The shampoo and soap were provided in dispensers mounted on the shower wall, I don’t care for those things. The bed was fairly comfortable and didn’t squeak. The shower had good pressure but the tub clogged up quickly and I had to call the office for help. Maintenance quickly showed up and fixed the problem, which I was thankful for. I liked that this hotel wasn’t too close to the freeway that you would hear traffic all night. They provided a good breakfast, though I was disappointed to see they didn’t have many meatless options. The front desk staff was polite and friendly and check-in was easy. They also have a little mini market area that you can get drinks and last-minute necessities in the lobby. Overall, I really liked this place and would stay here again.

Horrible Internet. This hotel is clean, but if you need to work by internet, this is absolutely not the hotel to book. The internet goes in and out and when it's working, it's slow. When I called the front desk they had no idea how to fix it or even where the router was located. I was told the manager would be in in 3 hrs and maybe then they could take care of it. This is completely unacceptable in any hotel these days.