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Doubletree by Hilton Campbell - Pruneyard Plaza

Campbell, California United States of America

Doubletree by Hilton Campbell - Pruneyard Plaza
4
Availability
Sammycat123
1 year ago
A huge thank you This is a huge thank you to Katy E. at the reception desk of the Pruneyard Double Tree in Campbell, CA. My husband and I had reservations for Saturday night, August 3, but arrived later in the evening, very tired. We discovered the room we were given had the headlights of parked cars shining in...and smelled like someone had broken the no-smoking rules...and was near a crying, coughing infant (sounded ill, poor kid). We asked for a different room, but the hotel was sold out. Katy noticed our disappointment, and how tired we were, and said, "Let me see what I can do." It took a while. She searched the computer, had someone go look into some rooms, and eventually found a room we could have. We slept very well before our family get-together the next day and were so thankful for that. The "find a room" scenario may happen often at a hotel, but it was Katy's empathy and understanding that made all the difference to us. She apologized for having taken so long when we were clearly tired out, and she even filled a little bag with "comfort" goodies for us to have. Excellent service! Thank you, Katy E., for your empathy, diligence, kindness, perseverance and problem-solving skills. You are a gem.

Amenities

Pool - Outdoor
Spa
Center- Fitness
Parking - Free
Internet - Wi-Fi - Free
Restaurant

Property LocationWhen you stay at Doubletree by Hilton Campbell - Pruneyard Plaza in Campbell, you'll be connected to a shopping center, a 1-minute drive from Silicon Valley and 5 minutes from Santana Row Shopping Center. This hotel is 3.4 mi (5.4 km) from Winchester Mystery House and 4.1 mi (6.6 km) from SAP Center at San Jose.

RoomsMake yourself at home in one of the 169 guestrooms featuring refrigerators. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have designer toiletries and hair dryers.

AmenitiesEnjoy a range of recreational amenities, including an outdoor pool, a hot tub, and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.

DiningEnjoy American cuisine at PY Kitchen + Wine Garden, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Breakfast is available daily for a fee.

Business, Other AmenitiesFeatured amenities include a business center, express check-in, and express check-out. Planning an event in Campbell? This hotel has 5005 square feet (465 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Sammycat123
A huge thank you This is a huge thank you to Katy E. at the reception desk of the Pruneyard Double Tree in Campbell, CA. My husband and I had reservations for Saturday night, August 3, but arrived later in the evening, very tired. We discovered the room we were given had the headlights of parked cars shining in...and smelled like someone had broken the no-smoking rules...and was near a crying, coughing infant (sounded ill, poor kid). We asked for a different room, but the hotel was sold out. Katy noticed our disappointment, and how tired we were, and said, "Let me see what I can do." It took a while. She searched the computer, had someone go look into some rooms, and eventually found a room we could have. We slept very well before our family get-together the next day and were so thankful for that. The "find a room" scenario may happen often at a hotel, but it was Katy's empathy and understanding that made all the difference to us. She apologized for having taken so long when we were clearly tired out, and she even filled a little bag with "comfort" goodies for us to have. Excellent service! Thank you, Katy E., for your empathy, diligence, kindness, perseverance and problem-solving skills. You are a gem.
Susan_David11
Noise/parking problems? Not really… I was hesitant to stay at the Doubletree Pruneyard because other reviewers complained that the room was noisy and parking was impossible. We discovered that although the hotel’s lot did fill up, the hotel’s parking pass allowed us to leave our car in the Pruneyard parking area immediately adjacent to the hotel lot. We also discovered that, although the area closest to Reception was noisy if there was a group function in the bar, we were able to get a room at the farthest end of the hotel where no noise from the bar was audible. The trick is to call the hotel itself on the day before or the morning of your arrival and tell them you need a quiet room. Finally, be aware that some room deals include breakfast. If you care about that, be sure to ask when you book the room. (Peet’s coffee is in the plaza just around the corner from the hotel.)
Yu N
Poor service We had mis booking. Asked to reception to book , they offer 100 dollars expensive price compared to online booking. Service staffs are not kindness. Don’t want to use again, they don’t care foreigners. I’m very disappointed
A9685GKalanm
Great if you don't bring a car On the plus side, amazing shower. Hot, fantastic pressure. Room was large, bed was wonderful. Nice TV. We had one issue in the room (toilet not working) which was fixed immediately. Good selection of restaurants in the complex. My only complaint, which was very frustrating and likely would prevent me from staying here again, is the parking. The hotel itself has a very small lot so you end up parking in the shopping-center parking. Couple that with one-way restrictions in the lot, narrow aisles, and competition for spots with many other shoppers and hotel guests, as well as time restrictions on spots, and it's really a mess. We came back from dinner Saturday evening and needed to park on the other side of the mall, and then of course, find our car again in the morning. It was quite simply the worst parking I've ever seen at a hotel. This seems like a great space for a multi day corporate event where no one is driving. Lots of good restaurants in walking distance. Comfortable rooms. Not a great place to be with a car.
Kate G
I you want to sleep, DON’T STAY HERE!! Noise! Noise! and MORE Noise! For the money I have never had such a noisy stay. Wish I had looked at the reviews! 9pm on noisy parties in the lobby and restaurant and no hallway doors to stop it from funnelling down to your door! Horrible. Will never spend another night here.

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