Rosewood San Miguel De Allende

Disappointing stay My husband and I stayed three nights at La Valise and two nights at the Rosewood. La Valise was a far superior accommodation in every area, part of the Small Luxury Hotel Collection. I connected with the staff at the Rosewood prior to our arrival, sharing we would be transferring from another hotel, arranging a brunch reservation etc. I was told arriving at 11am to the Rosewood would work for the hotel. We were shocked to arrive and then be told our room would not be ready until 3-4pm. We would have stayed at the other hotel longer, planned the day differently etc. what was even more shocking was to be told our of the “67” rooms, that every single one of them were either occupied or dirty. During our stay we saw roughly three other couples at breakfast and passed three other couples on the grounds. We decided to go get brunch somewhere else and arrived back 1.5 hours later to still be told the room was not available. Finally, the manager said the room would be ready in 10 minutes after minutes before stating it would be multiple more hours. It was very clear they purposefully do not allow you in available rooms, even with an early check in. I was expecting the room to be spotless given I was also told it takes 2 hours to clean a room. The floor was filthy, the carpet was not vacuumed. The bed is comfortable but the room is very worn. There were markings on the door in the bathroom from toothpaste and water being splashed and not cleaned. This should not be an Amex highlighted fine resort. The service is awful, the staff were some of the most unaccommodating in all of our travels to Mexico. With breakfast included…they charge for water at breakfast. There is a charge to use the gym and the tennis courts. The ride to the airport in the Tesla was about $300 with a fully cracked windshield. This hotel screams cheap and tacky at every turn. The scallop dish at the rooftop bar was very good. The waitstaff at the rooftop were actually very kind, unlike the reception staff. The tuna dish was awful. The breakfast was good. Brunch is not included with Amex even though the hours and space overlap breakfast. We didn’t see a single person eating at their dinner restaurant. With room service and other amenities available late in the evening, I called at 10pm to ask for more water. Not one line at this five star resort was picked up after trying to ten minutes. I had to walk downstairs in an empty and dark hotel to reception and when I got close, I called and heard the phone ring which the two staff members ignored. I’ll leave it at this.

Everything is Perfect About the Rosewood! Beautiful hotel, wonderful staff and lovely city! Walking into the Rosewood is like stepping back in time. Every space is beautiful both indoors and outdoors. The pool is gorgeous—we enjoyed the cabanas. The breakfast was delicious—one of the best I have had. The view from Luna rooftop is spectacular. Spacious and comfortable rooms. It is the small touches that make this hotel special. Loved every moment of our stay!!

One of the best hotel experiences Unbelievable service, beautiful rooms, thoughtful amenities and one of the best breakfast menus ever. Rooftop bar not to be missed. Staff remember everything and make sure you feel constantly welcome and at home. A true luxury experience.

Best resort in San Miguel This resort is the only place I would stay in San Miguel. The property was beautiful with both hotel rooms & residences. We stayed in a 4 bedroom residence with our own rooftop hot tub & fire pit. It was 4 stories but had an elevator that went to every floor. The views from the rooftop were beautiful. The resort had a great rooftop restaurant, a gorgeous pool area, a beautiful courtyard that served breakfast, a wonderful bar where you could enjoy cocktails in or out, and just an all around beautiful place. The location wasn't right in the center if town, but it was a short walk. I look forward to going back.

An oasis of calm The Rosewood offers one of the most sublime hotel experiences available. All of the staff is kind, friendly and eager to help. The facilities are top drawer and if San Miguel weren't so interesting, we would have been happy to spend all our time at the hotel. Alfredo picked us up at the Leon airport and was a wonderful introduction to his home town, giving us all kinds of interesting information about the area before we even arrived. Viridiana was especially helpful during check-in late at night, showing us available room options. Couldn't recommend more highly!