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SureStay Hotel by Best Western San Rafael

San Rafael, California United States of America

SureStay Hotel by Best Western San Rafael
2.5

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notworththehype
5 years ago
One and done Dingy, paint peeling, dirty exterior parking and building facility.Room appeared upgraded with appliances, but walls peeling. Bathroom window was open and knats were flying about in room.Maids knocked on my door at 8:15, and 8:30 asking if room had been vaccumed. After long day of travel, I declined. Heard Maids cleaning and vacuuming rooms until 9pm. Uncomfortable bed. No continental breakfast. Poor parking. One and done.

Amenities

Parking - Free
Internet - Wi-Fi - Free

Property Location
With a stay at SureStay Hotel by Best Western San Rafael in San Rafael, you'll be within a 5-minute drive of San Francisco Bay and Mission San Rafael Arcangel. This hotel is 10.4 mi (16.8 km) from Muir Woods National Monument and 12.3 mi (19.7 km) from Presidio of San Francisco.

Rooms
Make yourself at home in one of the 32 guestrooms featuring refrigerators and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.

Amenities
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.

Dining
A complimentary self-serve breakfast is served daily from 7:00 AM to 9:00 AM.

Business, Other Amenities
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and a vending machine. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
notworththehype
|1 review
One and done Dingy, paint peeling, dirty exterior parking and building facility.Room appeared upgraded with appliances, but walls peeling. Bathroom window was open and knats were flying about in room.Maids knocked on my door at 8:15, and 8:30 asking if room had been vaccumed. After long day of travel, I declined. Heard Maids cleaning and vacuuming rooms until 9pm. Uncomfortable bed. No continental breakfast. Poor parking. One and done.
H5643PDtinap
|1 review
Not worth +300+ Large patches on walls unfinished. Sagging subfloor under new floor. Minimal towels and coffee service. The ONLY plus was comfortable beds..! Front clerk not friendly. Not mean, just unsmiling and unwelcoming. Definitely NOT Wyndham worthy.
ttopete
|1 review
Total disappointment The toiletries holder by the sink was dirty and one of the shampoo conditioner was already 2/3 empty. One of the towels was stained with dark gray smears and the box of tissue was left with few pieces and were not replaced along with the toilet paper for the 2nd day. We've been to hotels by Wyndham in Idaho, South Dakota and Utah and they have a lot better accommodations esp "breakfast included" were not like a cold bagel w/o a toaster to toast them. They have breakfast area with dining tables and chairs and not just a few chairs by the small reception area! This is a disgrace to have the Wyndham affiliated with Travelodge. So disappointed when California is supposed to have a high standard esp being in the Bay Area/Silicon Valley!
John A
|1 review
Dirty , very noisy and very bad service I decided to stay at That Motel and I did Not mind to pay almost double Of what advertised because of the name (Travelodge by WYNDHAM) Ido have a lot of respect for WYNDHAM name.. My recommendation to remove Wyndham name from that motel .
1GFTraveler
|1 review
Don’t stop here; keep driving.... This is a lousy hotel in a terrible location. There are ants in the bathroom; “yeah, they head inside when it’s hot outside. “Breakfast” is an exaggeration of the barely continental breakfast that is available.

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