DoubleTree by Hilton Richmond Airport

Sandston, Virginia United States of America

DoubleTree by Hilton Richmond Airport
4
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GFKelly
329 days ago
Top notch airport hotel The airport shuttle was quick and easy. Check in was easy. The cookies were good. The room was nice and clean. The 24/7 was well-stocked. Nice patio. Positive energy among staff and guests. I was never around for breakfast. I plugged in my Apple TV without a problem.

Amenities

Pool - Indoor
Center- Fitness
Airport Shuttle - Free
Restaurant

Property Location
When you stay at DoubleTree by Hilton Richmond Airport in Sandston, you'll be near the airport, within a 15-minute drive of Broad Street and Greater Richmond Convention Center. This hotel is 9.3 mi (14.9 km) from Virginia Commonwealth University and 9.1 mi (14.6 km) from Richmond Raceway.

Rooms
Make yourself at home in one of the 143 guestrooms featuring refrigerators and flat-screen televisions. Satellite programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.

Amenities
Take advantage of recreation opportunities including an indoor pool and a fitness center. Additional features at this hotel include wireless internet access (surcharge), concierge services, and a banquet hall. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 5 mi.

Dining
Enjoy American cuisine at 1607 Bistro and Bar, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.

Business, Other Amenities
Featured amenities include wired internet access (surcharge), a 24-hour business center, and express check-in. Planning an event in Sandston? This hotel has 5268 square feet (474 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
MarcoSnowbirds
|1 review
Enjoyable and convenient Enjoyable two-night stay. Rooms are spacious and well appointed. The bed and pillows were very comfortable. Spacious bathroom with a convenient makeup mirror, good shower and quality shower products. Fairly convenient to downtown Richmond. Breakfast was just okay, but typical of most hotel breakfasts. We would definitely stay there again.
gravleyp
|1 review
Lack of Customer Care The lack of customer care was on display today. The policy to not allow a spouse to check-in without the other spouse present is a terrible policy. I booked a reservation under my name, was unable to travel at the same time as my wife, and they refused her check-in. When I called, I was promptly ushered to voicemail and received no resolution. When I called back I was told the manager was too busy to deal with this issue. I then called the booking company who was also unable to cancel the stay but instead offered 1-night discount. I am now out a significant amount of money because my wife, who shares my last name, cannot check into the hotel nor would they let me change the reservation over the phone.
GFKelly
|1 review
Top notch airport hotel The airport shuttle was quick and easy. Check in was easy. The cookies were good. The room was nice and clean. The 24/7 was well-stocked. Nice patio. Positive energy among staff and guests. I was never around for breakfast. I plugged in my Apple TV without a problem.
GotMyPassport007
|1 review
Comfortable, Convenient, Reliable I usually stay at the DoubleTree by Hilton RIC Airport whenever I’m in town. Each time I stayed here the rooms have been clean, the beds are comfortable, and most of the staff have been very friendly. During my most recent stay, the pool was closed for maintenance. The mini fridge in my room wasn’t working, but they gave me another room where it did work. I needed to print out some theme park tickets, and the young lady at the front desk was very kind in assisting me with this. Each time I’ve enjoyed their breakfast buffet during my stay the selection was very good. During this visit Ms. Maxine & Ms. Esther both went above and beyond and made me feel very spoiled with the excellent customer service they both provided! They both showed the kind of charm & hospitality that I usually only receive at higher tier accommodations. I witnessed their care for each diner, regardless of Hilton Honors Status. Kudos to the dining room staff and management! I will be back again and again. I always recommend this hotel to family & friends.
Road24259688497
|1 review
First and last stay here I was in town for a quick weekend and thought this Doubletree would be cool based on other experiences with the brand. They clearly do not have quality control as when I called the front desk to inform them that our lotion, shower gel, and other products were completely empty she stated I could come downstairs and get it myself…that’s not ideal considering i’m not dressed. When I asked are these things checked her response was, “I’m not hotel housekeeping and not aware of what their quality control is.” How not???? That makes me believe that if they aren’t checking those basic things they most likely aren’t doing thorough cleaning. Since there are other hotels right next door I may try to cancel my reservation and stay the other days somewhere else. I feel like everything in here is dirty now. The closet door was bashed in like someone punched it and the entry way light wouldn’t stay on. Will be taking this one off the list for further stays!!! I gave it three stars bc the hotel restaurant was halfway decent and our waitress was really nice.

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