Great Wolf Lodge Sandusky OH

Perfect vacay Had a little trouble at check in but Michael was great and beyond helpful! Everyone on staff was very nice and helpful as well. Definitely recommend it for a family or couples getaway.

Truly the worst gift I've ever given anyone I purchased a two night stay for my daughter, her husband and the four children as a Christmas experience--rather than purchasing more toys. This gift has proven to be one of the worst purchases I've ever made--a near $1600 experience. I have emailed Great Wolf Lodge endless times. I have written a negative review on every site I can. I am not getting any help from anyone. The list of mistakes with this stay is endless. How my family was treated is sad. Please, please do not spend money to face the frustration I am experiencing--with no one wanting to help. I'm going to share the email I've sent to Great Wolf Lodge with my complaints. This year, instead of giving my grandchildren more toys, I chose to give them an experience. I selected Great Wolf Lodge, even knowing their last visit was not perfect, because the children were unaware of the issues—they only knew they had fun. As a retiree, spending this kind of money on a gift is significant, so I wanted this experience to be special. Unfortunately, once again, there were numerous problems that should never have occurred. Prior to the visit, I signed the documents required for a two nights stay and 3 wolf badges to my discover card. When my daughter checked in, she gave them her card to avoid any other charges being put on my card. Great Wolf Lodge never made that change and an extra $700 plus were put on my card. They never used her card. I called in advance to change the reservation name to my daughter’s. During that call, unbeknown to me, the representative misspelled her last name. As a result, when my daughter attempted to check in, she was unable to do so. Although she showed her ID and requested the correction, staff initially could not resolve the issue. Eventually, a staff member was able to assist, but later it was discovered that the incorrect spelling remained in the system. On two separate occasions, employees at the bucket restaurant refused to provide her food because the name still did not match. She experienced the same problem when trying to make a purchase in the lobby store. Although I made the name change and updated the phone number and email prior to arrival, I was the person who continued receiving all Great Wolf Lodge messages. This was not corrected until after check-in resulting in a variety of inconveniences. When booking their room, I requested a room with two queen beds and pull out sofa. This would comfortably accommodate the three adults and three children. At check-in, my daughter was offered what she believed was a room upgrade that was supposed to include two bunk beds, a queen bed, and a pull-out couch. She was told the room was being finished and would receive a text when it was ready. After waiting 30 minutes, the room was still unavailable, and the family went to dinner. Two and a half hours later, with no communication, my daughter returned to the desk and was initially ignored. Eventually, a staff member handed her a slip of paper with “159” written on it—no explanation or apology provided. The room did not have a sofa. It had two small bunks and one queen bed, which was insufficient for six people. This was not an upgrade. This forced my oldest granddaughter to leave and drive home at night. This is unacceptable. A $10 “upgrade” should never result in receiving less than what was originally booked. Additionally, the beds had no blankets, and there were only 4 pillow for 6 people. Upon entering the room, they noticed a strong unpleasant odor. The sheets smelled of marijuana and cigarettes. There were cigarette butts scattered on the patio along with trash left behind. The sheets were described as disgusting, and a dirty bandage and used bar of soap were found on the bathroom counter. The room was clearly not cleaned properly. Finally, my six-year-old granddaughter went down a slide and landed directly in feces, which understandably caused significant distress. This should never happen in a facility designed for children. Lastly, the next day after returning home, both of my twin granddaughters developed a yeast infection. Interesting, this happened when they were at the resort in July. The total cost of this stay was $1,547.05, and the experience fell far below acceptable standards.

Rhian at the front desk was amazing! Our entire check in process from start to finish was impressive. She made us feel welcomed and appreciated. She went above and beyond for our group of 5. We stepped up to the desk after having issues with the kiosk. She took over and took control and we were checked in within minutes and off to our room. We appreciate everything she did for us and to help our stay enjoyable. We will definitely be back again soon!

Great trip with our son! Excellent trip with our family and friends! Very interactive and entertainment all day for the kids. Great service at gitchigoomie! Entertainers were wonderful with the kids !

Fun for kids but nightmare for anyone over 8 Rather than more toys for Christmas, I purchased by daughter, significant other and their four children an experience--two nights at Great Wolf Lodge In Sandusky, Ohio. This is the third visit for them because their children truly love it and don't notice all the problems their parents notice. On this trip, the issues are endless. I paid in advance for a room that had two queens and a pull out sofa. When they checked in, they were offered an upgrade. That room had two bunk beds and one queen bed which they were not informed of. When trying to switch to the original room I reserved, they were told they were sold out. There wasn't a pull out sofa so my oldest granddaughter drove home both nights. Checking in was a nightmare because the person who spoke to me about changing the reservation from my name to her name misspelled her last name. That mistake was never fixed in their system so she was refused food at the restaurant by the pool twice and could not make a purchase at the store in the lobby. This problem was never fixed. When they checked into their room, there was a dirty band aid and used bar of soap on the. Their patio was numerous cigarette butts and garbage left by previous guests. The room had a strong odor of marijuana and the sheets were very undesirable. When my six year old granddaughter went down one of the water slides, she slid into feces--causing major trauma. This is a place that can be extremely fun for kids but cause regrets for the adults sharing it with the.