Holiday Inn Santa Ana Orange County Airport by IHG

Ok at best. We stayed here since it is close to the airport. There are a lot of rooms and the breakfast area is relatively small. We couldn't even get near the breakfast since there were too many people. Also, the elevator did not work and we had to haul our luggage up to the third floor.

So many better options near by I have no idea how they have such good reviews. Showed up today for a 5 night stay. Positive: front desk guy was super nice. Lobby was attractive. Cons: Tiny room. Old furniture. Old smell. I just cant fathom how this hotel has 5 star reviews. Rooms just are old and carpet is gross. Not fresh. A/C didn’t work well and I was hot all night. Internet didn’t work. I left after one night. Not a walkable neighborhood to a restaurant. This place is a hard no. Can get so much more a mile away in a better neighborhood

Cigarette smoke and shower drain clogged with sewer water When we checked into the hotel on 7/2, room 320 smelled awfully of cigarette smoke even though this is a nonsmoking hotel so we were moved to room 337. When it was time to bathe my 2 year old son, the water in the shower would not drain at all and the water on the shower floor was dirty so my husband went down to the front desk and was told it would be fixed the next day. However, it was not. We bathed in our crocs on 7/3 but by this point the shower was overflowing with dirty water and it would not drain. My husband called downstairs from the room phone around 11am on 7/4 to let the hotel know we wanted to check out early. I also went to the front desk myself because I didn’t know my husband had already called following this and told the gentleman whose name begins with Nar- that I wanted to check out that day. His response was that I owed $20 for parking. I told him when I checked in that that wasn’t what I was told (free parking as a new member) and was given the white bag with the water and chips, a drink voucher, and 10% off breakfast and he proceeded to tell me he saw nothing in their system. I went up to the room to finish packing and not even 5 minutes later I got a call from him at the front desk saying that he called the guy I spoke to when I checked in and he said he didn’t know what I was talking about either but he went ahead and covered my parking. As we were packing up our things to leave, the maintenance man came to the door while it was open to ask if we were checking out because he wanted to snake the drain and we told him he could come back after we checked out because we were checking out and he was agreeable. We also told the housekeeping guy down the hall that we were checking out on 7/4 and not to come into our room yet because we still had items to grab (he said he didn’t see our room on his paper even though we were told housekeeping would come every other day), we told multiple staff we were checking out, handed Nar- back both room keys after all of our items were removed, and never returned back to the hotel or the room in any capacity. I called my bank for a refund and the games have begun. Be mindful of the lies these employees tell at this hotel and its location because now Sam’s Club and this hotel are lying about our check out date. And get documentation of any conversations you have with the employees as well because they aren’t honest at all.

Always a great stay at holiday inn Santa Ana- Orange Co. Arpt We loved the beds and pillows! The ac always works great. The pool and jacuzzi was relaxing. Love the palm trees around the pool. Staff is very friendly and makes you feel at home. The restaurant gives you a cup of coffee in the morning, super nice people here.

REAL review As is usually the case, people make choices based on previous reviews. Which is what I did, based on previous reviews of this hotel I believed it to be a good choice. I am convinced that the majority of good reviews on here must be from friends or family of the hotel owners. This hotel claims to be newly renovated as of 2021. That is an impossibility given the condition of the hotel. As soon as you walk out of the elevator onto one of the floors, the hallway is dark and dingy and smelly as well as the carpet being extremely dirty; stains all over it. The rooms smell as well and the beds sag in the middle. I pulled back the bed covers and not having even gotten into the bed, it looked like somebody had just slept there. There is rust around the bathroom door frame and what appears to be mold on the windowsill. Housekeeping needs to be replaced as the rooms are dirty. The bathrooms are filthy as well as the towels. When I shook the towel out in the shower before I put it on my body, several long black hairs dropped from it. I have very SHORT mostly WHITE hair! There are stains on the ceilings. And this wasn't just in my room. My daughter-in-law and granddaughter who stayed on a different floor had the same experience with their room. The rooms do not have a microwave. If you need to warm up any leftover food you brought to the hotel with you, you have to go to the area where the ice machine is and they have ONE tiny microwave in a very dim lit area for EVERYONE to use. Gross!! Breakfast is not included unless of course you pay extra for it when you book your room. As soon as you walk up to the very small limited buffet area, before you even have a chance to grab a plate, staff is all over you telling you you have to pay first. And even if you do pay, you're not allowed to take breakfast up to your room. Person that checked me in was rude as well as the person that checked me out without even thanking me for staying there or asking how my stay was. Good thing I guess as I was in a hurry and I would have spent quite some time telling her how horrible their hotel is and how awful my experience was. And be careful; many homeless and scary people all around the area and walking through the hotel outside grounds.