Chaminade Resort & Spa (Benchmark / Pebblebrook owned)

Great Time! My husband and i wanted to get away for a couple of days and rewind. went by the pool one day, ate at the view for breakfast, and dinner, as well as sat in the bar had a cocktail and listened to live music. opened our balcony doors to forest trees and the smells of camping! Close drive to everything, but the icing on the cake was the staff from the hotel, the view resturant...Amazing!

Nice place but big improvements are needed The propery is beautiful, the food is great and the bar nice but there are some huge faults. The rooms are dated and the furniture is old -- it needs a refresh. They don't have enough parking. I struggled over the weekend to find a place to park the car. I ended up lucking into a space up by the restaurant but my room was at the other end of the property. Even worse, the guest spaces were filled with employee cars. The other bizarre miss is our room was on the second floor but there is no elevator so we had to carry our bags up and down the stairs. Those things bothered me.

Pool issue This is a review for a pool only. Looks like the resort switched bigger family pool to the adult only pool. The small pool on the side is now the family pool. The issue with this is it’s now too cramped and u safe with so many kids jumping swimming in it. It’s fine to have smaller pool for families but you also need to enforce capacity limits with how many kids can safely be a pool at once.

A Stay Marked by Silence and Inaction Facts only with the personal feelings, you draw your own conclusions Saturday: Checked in with no issues and got to our Suite which is 2 connected rooms. One of the room had some terrible reverberating sound and had non working AC with room being uninhabitably hot. Only 2 towels for 4 people. Called front desk and was told maintenance will come check it out right away and towels will be brought over. 45 min later no one shows up or calls. We call front desk again and again told someone will be right over. In about 30 min we leave for dinner without seeing anyone. 2 hours later (8pm or so) we are back and there are no towels nor working AC. No calls has been made to my cellphone or to the rooms phone. I go to the front desk in person this time. Apparently there is no night managemer in person there Saturday during long weekend with hotel being full to the brim. Front desk staff trying to do something for me now. They can't answer what happened with maintenance coming by to check out AC issue nor towels nor what they actually would be able to do for us. They frantically attempting to get in touch with the manager to make some decision as i am told there are no other rooms available to replace uninhabitable one. I'm being asked to wait. 10 min later I'm inquiring if they have update for me and I'm being told they just received a message from manager and apparently there is another room available in another building. I take that room as it's only option, I take the towels (which I had to ask again for in person while there)and go to the new room with my daughter and my wife keeps the other room with 12 year old kid she has to share bed with. I'm being told that engineering will be in in the morning first thing priority to work on the AC. Sunday: We go for breakfast then comeback. No one came as there is no indication of any work being done, no note or the call. I go in person to the front desk to remind them again. A friendly young man assure me that if it's ok with me he will have someone come look at the ac right away. It's very much ok with me and I leave to the gym. After about an hour I'm back and ... No one came, left note or called. We leave until 4pm and when back we find ... nothing was touched and AC still out, no note, no calls We change and go for dinner. When we are back ... It's exactly how we left it. It's evening and we leave half of the family and go to another room we got the day before. There are no sheets, pillowcases, etc it's all been removed yet towels are there. I call front desk, explained that I need full entire set of bedding for both beds. 10 minutes later a pleasant young man shows up carrying a few sheets and pillowcases. Clearly that's not entire set. I try to explain that and he says he will be back in 3 minutes. He comes right back carrying mattress protectors. I am too tired and it's getting late, I take what he brought and thank him. My daughter and I use available sheets and prepare beds to the best. Monday: We gather our things and check out from both buildings. AC was never fixed, no communication or explanation of any kind is provided. We are politely thanked and invited to stay again.

Just okay The location was ideal as it is in a quiet location. It is nice that it is pet friendly. The gym was decent size. The grounds were beautiful with good views from the main building. There is a hiking trail which was nice. Rooms are hit or miss. We booked two rooms, hoping our family can at least be in the same building. We were told a few hours before checking in that they had us in the same building. We informed them that we will be checking in a little late, so they know that we are still coming. Upon checking in, we found out that we were two buildings away from each other. Okay, I understand that it is not guaranteed, but why tell us a few hours before checking in that our rooms are in the same building. One room has a funky smell, the other was worn out and carpet was dirty. Other issue we dealt with was one of the bathroom’s shower did not warm up at all. So we had to take cold showers. Okay, we can overlook that. We are only there for two nights. Parking was extremely limited. One day, they had a wedding going on, so it made the parking situation even worse. We extended for another night, so we decided to book one room for our family of 4. And the only availability they have is Junior King Suite. We were told it sleeps 4 with a pullout couch. So we accepted. Realistically, that room only sleeps 3 as the pullout couch only accommodates 1 person, unless your family of 4 includes 2 kids. So I slept on the small portion of the couch. I asked for extra pillows as there is only 1 extra included in the suite, but they said they were out. I also asked for an extra blanket but they gave us the down comforter whose feathers were sticking out and poking you. So we made do with what we have, and I used the bathroom robe to keep me warm. Room was cleaner than the previous ones we had earlier though. But the bathroom door was broken and the screen to the patio is also broken. We used the restaurant once, and had in room dining once. It was okay. Nothing to rave about. This is not a cheap hotel, not the most expensive either, but they could improve on the basics, clean rooms that don’t have a funky smell and are well maintained. I think for a few more dollars, we could’ve gone somewhere else for a more comfortable stay.