Sleep Inn Savannah Midtown

Bad Business - Very Sketchy I booked a room over the phone on September 28 with the online reservation agent because my house was hit by Hurricane Helene and this hotel allows pets. I loaded up the family and the pets, and when we got to the hotel, there was a paper sign taped to the door that said the hotel was closed, no vacancies. The doors were locked, nobody was in the lobby, no staff to be found anywhere. There were a lot of other angry, bewildered families also trying to check in. I tried to call the number listed online and nobody answered. It was just endless hold music. The next day I called the number again, still endless hold music but this time there was an option to have somebody call you back. i selected that option but nobody called me back. Tried again the next day and finally spoke to someone named Henry. I told him the situation, they also tried to call the hotel, and nobody answered. They agreed not to charge me since they booked me into a closed hotel, but sure enough the next day the charges were on my card. I disputed it through my bank, so I'm definitely not paying the charge, but it just goes to show what a garbage organization this hotel and its affiliates are. We were never notified that the hotel was closed, they still allowed us to book a room, AND I was charged for it after they said I wouldn't be. I wish I could give it negative stars. I didn't actually get to go into the property, but from the outside it looked very sketchy. It's located behind a Chucky Cheese and there were people going in and out of the woods behind the hotel. Thanks for nothing, Sleep Inn Savannah Midtown!

Feels like Home! The rooms are great has everything you need; the place is clean and comfy, and all employees are very nice and friendly. I'm actually staying for couple of months or more while working on a property and work-related issues. also, Izzy and April the manager are Great!

Poor Experience The hotel had a foul smell in the hallways and room itself. There was a college event happening and they were VERY disruptive. We call the office 4 times and no one answered. The hot water was not hot but rather just warm. Would NOT recommend…..

Extremely bad customer service Extremely bad customer service and the manager didn't respond with the issues. The manager was very rude and disrespectful we were just asking him a question and responed rudely. Room was not clean and smells moisture. It's not locataed in a safe location and I was keeping sure I parked near the lights, because the crime rates are high and lot of homeless people around. I wouldn't suggest this hotel to anyone and I was really dissatisfied.

Inexpensive yet convenient Less expensive than lodging in the historic district or beach yet centrally located to reach desired locations easily and quickly! This is our second stay here, rooms are large, clean and comfortable! Have microwave, mini fridge, coffee maker, hair dryer, etc to make things simpler. Complimentary hot breakfast available every morning was a plus! Plenty of parking and close to mall and other shopping. Management and staff were different from last year, yet still friendly and accommodating! Pre-October2021