Sonesta Essential Savannah

Excellent Hotel - Sonasta Essential Excellent place to stay. Everything was very clean and the bed very comfortable. We bed and bath accessories were nice with soap and shampoos and conditioner. The price was very reasonable, I am sure at least $30 less than other proprietors in the same area. The breakfast was good and the coffee choices wonderful. There were plenty of choices for kids and adults. The staff were very friendly and helpful.

Okay for the a Budget Option My friend and I stayed here for four nights in October 2024. We wanted something budget-friendly where we could have two beds and breakfast included. This seemed like a great deal. But, you really do get what you pay for. Pros: -Front desk staff are fantastic and super helpful! Peter was especially great checking us in and a couple times when we had issues. -Beds are comfy, if a bit high. -We loved the shower that was fully enclosed as opposed to the stupid half-wall things you see in most hotels these days. -The location was nice -- right off I-95 and only about 25 minutes into downtown Savannah. Plus, it was a quiet area. Cons: -They seem to still be renovating and there are some issues there. -The first room we had (312) had a leaky toilet, so they got us moved to the room next door (314 -- Thanks, Peter!). -The air conditioner broke overnight on our first night, but we didn't really notice until we got back that day. We called the front desk and Peter came with a maintenance guy and they got it working again. However, it stayed stuck on 60 degrees for the rest of our stay, which was a little chilly...but better that than hot. And, we preferred not to have to repack and move rooms again. -Even though we liked the spaciousness and enclosed nature of the shower, the tile had seen better days and could use with a refresh, though it was clean. -There were no towel racks or hooks anywhere in the bathroom except for one underneath the sink for hand towels. Also, there was no toilet paper holder on the wall, so it was just sitting on the back of the toilet. -Some of the towels and one of the duvets had stains on them (like old, set-in stains that weren't too concerning, but they really should update the linens). -The breakfast was abysmal. I had a bagel, and it was incredibly stale. There also wasn't any cream cheese for the bagels, which was odd. They only have two cereal choices, and based on the length of time the bagels had been sitting out, I wouldn't trust the pancake mix or the other items. We ate at McDonald's down the road instead. Hopefully, they'll get things running smoother as they finish the renovations and Choice Hotels fully takes over. But, as it is now, I wouldn't stay there again.

Wonderful Stay We stayed for 3 nights while we visited Savannah. The staff was great especially Sid at the front desk. He was amazing during check in. He even greeted us each evening as we came back from our Savannah adventures. I highly recommend this hotel. The rooms were very roomy. The beds were definitely 5 star. The breakfast was hot and pancakes were a nice offer. If we are ever had n the area we will definitely be staying again.

World Worst Customer Service Ever! Deplorable customer service! Front desk representative Ashton is a joke! She has zero customer service skills. She is extremely disrespectful and arrogant to seniors who are guest in your hotel. Savannah Georgia deserves a better presentation from businesses in the area with enthusiastic personnel who is willing to give guest a memorable experience! One that will keep us coming back! The Grand Savannah needs to remove Ashton from her role in the front office. I’m 73 years old and a black senior. I will not sit back quite and allow your representative (Ashton) to get away with her nasty attitude towards black seniors!

Nice My experience with this Hotel is Outstanding. Checkin and checkout was smooth. Everything else in between was perfect as well. Staff here are very friendly; beds are comfortable and nice location.My experience with this Hotel is Outstanding. Checkin and checkout was smooth. Everything else in between was perfect as well. Staff here are very friendly; beds are comfortable and nice location.