Great Wolf Lodge Pocono Mountains, PA

Scotrun, Pennsylvania United States of America

Great Wolf Lodge Pocono Mountains, PA
2.7
Availability
rileymB871HQ
6 days ago
So fun the cashier in the arcade was so nice and I was like oh my gosh thank you Best experience I had ever had in my life and I love the water park in my area so I think it’s a great idea for a place that people could come here and enjoy

Property Location With a stay at Great Wolf Lodge Pocono Mountains, PA, you'll be centrally located in Scotrun, convenient to The Crossings Premium Outlets and Camelback Ski Area. This family-friendly resort is within the vicinity of Camelbeach Mountain Waterpark and Alpine Mountain.

Rooms Make yourself at home in one of the 401 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and complimentary newspapers, as well as phones with free local calls.

Amenities Relax at the full-service spa, where you can enjoy body treatments and facials. You're sure to appreciate the recreational amenities, which include 6 indoor swimming pools, 2 spa tubs, and a complimentary water park. Additional features at this resort include complimentary wireless Internet access, shopping on site, and wedding services.

Dining Grab a bite to eat at one of the resort's many dining establishments, which include 4 restaurants and 2 coffee shops/cafés. Quench your thirst with your favorite drink at a bar/lounge. Breakfast is available for a fee.

Business, Other Amenities Featured amenities include express check-out, complimentary newspapers in the lobby, and a 24-hour front desk. Event facilities at this resort consist of conference space and a meeting room. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
gabrielmdias
A very disappointing experience The initial check-in service was very poor. A guest’s first experience at a hotel should be welcoming, not frustrating. The staff member was extremely discourteous. When I requested a room change, she complained about having to redo the wristbands. Overall, the service was consistently bad. The beds in the rooms are terrible. The children’s beds are extremely hard, and the adults’ bed is small. It should be a true queen size, but it is not. The room itself is old and outdated. The water park is clearly designed for very young children. My children did not enjoy it. I also found the park to be very dirty, with poor cleanliness standards. Long lines were constant. Overall, it was a very disappointing experience, and we did not return after that. Parking is charged, and it is expensive. Other nearby hotels do not charge for parking. There is no room service, which is surprising. In addition, there is no microwave in the room. For a family-oriented hotel, especially one that caters to families with children, this is unacceptable. There was even a line to use the microwave in the hallway. Overall, this feels like a hotel that shows very little concern for its guests.
rileymB871HQ
So fun the cashier in the arcade was so nice and I was like oh my gosh thank you Best experience I had ever had in my life and I love the water park in my area so I think it’s a great idea for a place that people could come here and enjoy
562janc
Bad experience with Fireside Reservations We brought our entire family last year. Service was good. The water park was great. We just booked again for March again. I'm just extremely disappointed on how the customer service is. There is no direct number for Fireside restaurant. I have left numerous voice mails when I was transferred. I messaged the restaurant via Yelp couple times. I can't make a reservation for 15 people which I need. I wish there was better customer service on the Fireside Restaurant management side. I would give the review 5 stars but the Communication with the restaurant is what's holding me back. Hope they can improve.
GiselleM348
Recommended for families with kids Kid friendly at the most! Excellent experience! Rooms are spacious, service is great. Could not ask for more activities for the little ones.
stephd936
Terrible skin reaction from waterpark We stayed January 4-5 and this was our first time at Great Wolf Lodge (family of 4 with 2 kids ages 8 and 4). We had a great time at the waterpark; however, I am having a terrible skin reaction to the water at the waterpark. Started itching the first day there after being in the water for some time. After showering back in the room and applying lotion it subsided; I had red itchy dots all over body. Went back to the waterpark the next day and again reacted. Been home for 2 days and my skin is still very irritated and rashy. Will be seeing a dermatologist to get medical treatment. We have been to Kalahari and I have never had a reaction like this. We will not be going back to GWL. Additionally we had the wolf den suite- around 2:30AM very loud noise coming from outside. It sounded like we were backed into a recycling center with plow trucks. Very noisy and woke up entire family.

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