Great Wolf Lodge Pocono Mountains, PA

Scotrun, Pennsylvania United States of America

Great Wolf Lodge Pocono Mountains, PA
2.6
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Sotofamily
39 days ago
Good family getaway Beds are comfortable.Room was clean. The hallway was a little dirty by the stairs so you can't get 5 stars. Stay away from the food packages and you'll be happy

Property Location
With a stay at Great Wolf Lodge Pocono Mountains, PA, you'll be centrally located in Scotrun, convenient to The Crossings Premium Outlets and Camelback Ski Area. This family-friendly resort is within the vicinity of Camelbeach Mountain Waterpark and Alpine Mountain.

Rooms
Make yourself at home in one of the 401 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and complimentary newspapers, as well as phones with free local calls.

Amenities
Relax at the full-service spa, where you can enjoy body treatments and facials. You're sure to appreciate the recreational amenities, which include 6 indoor swimming pools, 2 spa tubs, and a complimentary water park. Additional features at this resort include complimentary wireless Internet access, shopping on site, and wedding services.

Dining
Grab a bite to eat at one of the resort's many dining establishments, which include 4 restaurants and 2 coffee shops/cafés. Quench your thirst with your favorite drink at a bar/lounge. Breakfast is available for a fee.

Business, Other Amenities
Featured amenities include express check-out, complimentary newspapers in the lobby, and a 24-hour front desk. Event facilities at this resort consist of conference space and a meeting room. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
fredsK7731DO
|1 review
I’ll try a competitor next time This was our second visit to Great Wolf Lodge. Although our children (4 & 6) had a great time; we will probably visit a competitor next time. I would not say the waterpark was dirty, but I definitely noticed trash left thrown on the ground around the park. My biggest complaint is they cut staffing in the waterpark. Not only does this lead to longer lines on rides but it’s a safety issue. They had one lifeguard trying to operate four slides, Coyote Cannon & Alberta Falls. Again, my kids had a fun time but I think we’ll go someplace else next time.
angelanS1298ZP
|1 review
Horrible stay This was a tremble experience, do not recommend. The noise levels coming from the hallway and from the room above was horrible. We did not sleep well. My child was scared at some point in one of our 3 nights there. Do not buy the food package, I paid $269.94 for a food package at fireside restaurant and was only credited 180.00 . Our beds were never made by house keeping, had to request for hand soap since none was given in the room.Place is not as clean, can be better.when I was asked about the experience by the customer service staff and told them the above, they said oh well let us know next time, there will be no next time. 5star prices for 2star experience.
htI6654SO
|1 review
The Worst Hotel Experience of My Life The Worst Hotel Experience of My Life I’ve stayed at this cursed hotel at least 10 times before, but this last stay was an absolute nightmare. All night long, we were disturbed by what seemed to be a loud mechanical malfunction — likely coming from the central A/C system — near room 241. Not only did we get no sleep, but the noise also scared my children. As if that wasn’t enough, at 6:25 AM, some incredibly rude and selfish guest in a nearby or upstairs room decided to blast music at full volume. I can’t even say we "woke up" to it, because the previous day never really ended — we never slept. I’ve stayed in hotels across many countries, and I’ve never had such a mentally exhausting and frustrating experience. I will never forget this miserable night. I won’t just avoid coming back — I will block every ad I see for this hotel, and I promise to share this experience with as many people as possible. Also, be prepared to pay for everything except the air you breathe: No valet, but you’ll still have to pay for parking. A drink listed as $15 on the menu will be charged as $17 before tax. Ask why, and you’ll be told the prices on the menu are “old.” Bottom line: If you’d like to pay to ruin your mental health, I highly recommend spending just one night at this hotel.
Sotofamily
|1 review
Good family getaway Beds are comfortable.Room was clean. The hallway was a little dirty by the stairs so you can't get 5 stars. Stay away from the food packages and you'll be happy
Q2107CRlesliem
|1 review
Unprofessional Room Service Personnel My family and I have been going to this resort for a number of years, and overall our experiences have been positive ones. We came over the weekend to celebrate my son’s birthday. However this trip ended on a bad note. My family and I went downstairs for breakfast and when we came back upstairs a cleaning lady was inside our room. It was not yet time for checkout and I did not ask for services yet. When I explained all of this she refused to let me inside my room, barricading the door with her cleaning cart and told my husband that she already cleaned. She then proceeded to open up another person’s room which was still dirty and suggest I use that bathroom!! It did not use that bathroom. I felt degraded and unsafe. And on top of it all the lady was rude and acted as if this was our fault. Formal complaints were made and apologizes were given, however it was not enough to remove the damage that was done. Very very disappointed!

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