Great Wolf Lodge Pocono Mountains, PA

Horrible stay This was a tremble experience, do not recommend. The noise levels coming from the hallway and from the room above was horrible. We did not sleep well. My child was scared at some point in one of our 3 nights there. Do not buy the food package, I paid $269.94 for a food package at fireside restaurant and was only credited 180.00 . Our beds were never made by house keeping, had to request for hand soap since none was given in the room.Place is not as clean, can be better.when I was asked about the experience by the customer service staff and told them the above, they said oh well let us know next time, there will be no next time. 5star prices for 2star experience.

The Worst Hotel Experience of My Life The Worst Hotel Experience of My Life I’ve stayed at this cursed hotel at least 10 times before, but this last stay was an absolute nightmare. All night long, we were disturbed by what seemed to be a loud mechanical malfunction — likely coming from the central A/C system — near room 241. Not only did we get no sleep, but the noise also scared my children. As if that wasn’t enough, at 6:25 AM, some incredibly rude and selfish guest in a nearby or upstairs room decided to blast music at full volume. I can’t even say we "woke up" to it, because the previous day never really ended — we never slept. I’ve stayed in hotels across many countries, and I’ve never had such a mentally exhausting and frustrating experience. I will never forget this miserable night. I won’t just avoid coming back — I will block every ad I see for this hotel, and I promise to share this experience with as many people as possible. Also, be prepared to pay for everything except the air you breathe: No valet, but you’ll still have to pay for parking. A drink listed as $15 on the menu will be charged as $17 before tax. Ask why, and you’ll be told the prices on the menu are “old.” Bottom line: If you’d like to pay to ruin your mental health, I highly recommend spending just one night at this hotel.

Good family getaway Beds are comfortable.Room was clean. The hallway was a little dirty by the stairs so you can't get 5 stars. Stay away from the food packages and you'll be happy

Unprofessional Room Service Personnel My family and I have been going to this resort for a number of years, and overall our experiences have been positive ones. We came over the weekend to celebrate my son’s birthday. However this trip ended on a bad note. My family and I went downstairs for breakfast and when we came back upstairs a cleaning lady was inside our room. It was not yet time for checkout and I did not ask for services yet. When I explained all of this she refused to let me inside my room, barricading the door with her cleaning cart and told my husband that she already cleaned. She then proceeded to open up another person’s room which was still dirty and suggest I use that bathroom!! It did not use that bathroom. I felt degraded and unsafe. And on top of it all the lady was rude and acted as if this was our fault. Formal complaints were made and apologizes were given, however it was not enough to remove the damage that was done. Very very disappointed!

Went Downhill with $65/night additional FEEs and Parking Wars I've been going to the Pocono Great Wolf Lodge for over 15 years. It used to be really good when it was a much smaller resort. Since the additional buildings, it has become quite crowded and parking is really challenging especially during peak times. What is even WORSE is the additional FEES of $65 ($40 resort fee, $25 parking) PER NIGHT not included in your room cost. So if your room is $300 per night, it is really $365 plus tax so closer to $400. I don't know why they just don't bake these costs into the room rate like they used to do so no surprises. They need to follow Disney's lead and just charge everything in the room rate even if it means increasing the rate. Is anyone really going there without a car? Got to be pretty rare as this is the Poconos. The water park is still good, staff is great and upkeep there is also good. The towel checkout/checkin line is a little annoying. You used to just be able to grab a towel on the way in and then throw it in a bin on the way out of the water park. Best to bring your own towel so I guess that is their intention. There are upkeep issues in some other common areas. The lobby for example has a few couches and I saw 2 couches right in the middle of the lobby that had 2 very big noticeable tears in them. Tells you all you need to know about the priority of resort upkeep. The Fireside restaurant was one of the highlights of our trip. It was a tad pricey but food was much better than we expected. One person in our party has food allergies that the staff was able to navigate around. Shout out to our trip MVP Trinity who gave us menu advice/suggestions, help with allergies and provided first rate service. The Great Wolf app makes things easier with quick service food ordering. We ordered some pizza late night in our rooms from the app and pizza was ready when I walked down to pick it up. Also like that there are 2 Dunkin Donuts (1 legit, 1 express) and you can also use the app to order ahead. As for the room, we were in the main/original building and it has definitely become a bit dilapidated. The outside sliding door lock was broken and did not lock. The front door had similar issues but at least it did lock. The decor in our Grizzly Bear suite was so bland. The bedrooms have no pictures/etc on the walls where you cannot tell from the room itself that you are at the Great Wolf Lodge. Aside from the fireplace, little effort was made on the theming of this room. Must admit, we are a bit spoiled from going to Disney World Resorts where theming is on point and upkeep is impeccable.