Quality Inn

It's clean Place is under renovation. Very clean & staff is helpful & friendly. Rooms are SMALL & dimly lit. Not updated for today's technology. No elevator. NO BREAKFAST. You could have as much room sleeping in your car. Towels remind me of what are used as rags at my house. Waaaaay overpriced!!!!!

Our worst hotel experience ever Our reservation for 2 rooms was made the day before check-in over the phone. The man who took the reservation did not ask for any other names of individuals checking in and also did not give the discount for both rooms for being a member. Both rooms were in one name and we were unable to change or add any other names once the reservation was made, and this was NOT disclosed to us that we could make zero modifications. There were 4 people total in our party, 1 who drove from 8 hours away. She arrived first and since her name was not on the reservation, they would not allow her to check in (although her last name is the same). The other 3 people in our party would not be there for 1.5 more hours. The person on the reservation called, and Emily at the front desk said he “could have been anyone calling.” We asked her to call the phone number on the reservation to confirm it was him and she refused and was basically like sorry about ya. She was very rude on the phone and made an already upsetting situation worse. We explained the person at the hotel who made the reservation never explained this and also never said no modifications could be made. We called customer service and after 30 minutes back and forth where he was trying to get her to let our family member check in, he came back on the line and told me “ma’am, you really don’t want to know what she said to me.” She wouldn’t let her pay in cash, pay with her credit card, or call her manager (who is apparently only in on Thursday’s?!) to help remedy the situation. We repeatedly explained she just drove 8 hours after work and we are all here for a funeral. We asked if we could make another reservation in her name and she said “you can but we’re booked.” Her tone was o smug and even the customer service rep reiterated how displeased she was with her attitude. I finally hung up with customer service because he couldn’t do anything. We arrived around 10pm to stained/pilled sheets, a moldy bath mat, someone else’s toy on the floor, a stained chair, a lamp and clock that didn’t work, moldy faucets and ceilings, and the list goes on and on. The AC units run so loudly but don’t work properly making for no air flow and a stuffy room. A 1 star hotel with 0 star service.

Pricey, without maintenance. We expected a lot more for the price. Lighting, plumbing, and AC all needed a tune-up. No bulbs in one lamp. Faucet was loose. Bikers next door complained about our A/C noise. We had to call our grandson to figure out the remote.

Lacking Quality This Quality Inn is missing some quality. There was a gross stain at the top of the comforter. All 4 washcloths looked laundered, but were discolored (brownish/grayish) and in need of bleach. Toilet seat was missing a bumper so it slide when I sat down. There was also a short hair on the shower wall. I'm not a prima dona, so individually any of the issues by themself wouldn't have phased me, but collectively, it was rather disgusting. I mentioned the comforter and toilet seat issues when checking out so hopefully they'll be corrected for the next guests.

Road trip 2020 It used to be a Comfort, My room was clean. They changed the parking lot, parking is a tricky. $100.00 was a little high for what you get. But a nice clean stay. Not sure about the breakfast bar it was close up at 9:30am when I got there.