Doubletree by Hilton Somerset Hotel and Conference Center

Mould and Shabby Hotel Old dark rooms, i do not know why they have a grim dull decoration old carpets, dark rooms with Victorien era furnitures…No fridge, no microover no breakfast (they have paid breakfast) i figured out the coffee machine had hair inside it _ Moulds in Shower wall _ The Lift makes huge noice while its been operated. Can not complain much as i had went with Taipan Tour for 4 days. Only positive is the Toilet … it was clean and bright

A Nice Place to Sleep. Watch Out for the Geese A meaty chocolate chip cookie in an envelope for guests of the Hilton DoubleTree hotel in Somerset, NJ--its “cookie welcome”-- was a consoling enough touch. We had ground five interstate hours from Washington into exurbia fifty miles south of Manhattan. The checking-in paperwork promised that the "property does not require health documentation” and ”that it’s cleaned with disinfectant.” But we weren’t seduced. By 8 PM, we had spent 40 bleak minutes navigating Somerset’s vast 21st Century office park of six-and seven-story glass tombstones, acres of asphalt and lawn, and nowhere to stop for gas or a bite. We passed a few shin-high signs announcing “lobby” ahead but no details. Lost, we pulled over for a platoon of jaywalking Canada geese. Another car stopped, too, to ask if we needed help. The driver was a DoubleTree employee who had finished her shift. “Follow me,” she said. She led us through winding Atrium Way, Atrium Drive, Atrium Drive Extension and past a Hilton Hampton Inn and Suites. “Welcome,” said the sign on the portico. But the pandemic froze the construction four years ago, leaving empty window slots, chain link fencing and construction debris. “We’re accepting reservations,” a Hilton ad promises, “for April 18, 2025 and beyond. ” A short walk from the Hampton Inn we spotted our Somerset Doubleree. It was up and running despite a downpour. Parking was free and abundant, though none was covered. We forgave that as we entered our top-floor room, No. 645. A ravishing rainbow and ignited the windows our “Junior Suite.” Nothing much separates the a king-size bed and twin night tables from the “living room” of a sofa and coffee table. Six-forty-five is showing a little age. The desk drawer has only one pull, and it’s broken. So is a knob on a dresser’s drawer. The bath provides “designer toiletries” but not enough for 645’s capacity of four guests. Rooted in an office park, it's a nice place to sleep.

Dated but Fine The room was large and the staff is friendly. Value for the price seems reasonable. The hotel is really showing its age, though, and the hallways could use some more attention with old pizza boxes sitting for over a day. I will look for a different hotel on my next trip, but this place is fine.

Extraordinary customer service! I typically stay at Hilton properties — & sometimes Marriott — & my travel is typically business related. I have never stayed at a Hilton or Marriott property with such extraordinary customer service — with such gracious and accommodating staff — ranging from Management (Jessica) & Front Desk staff (Michael & Dowayne) + multiple Housekeeping staff members and also maintenance staff. I’m just mortified I cannot remember everyone’s name!! Additionally — this property has the single best mobility accessible shower among all the hotels I’ve used (primarily in the mid-Atlantic, ranging from NY to VA). (I even wish I could take the shower controls home with me!) I simply cannot say enough about the extraordinary hospitality team at this hotel — smiling, gracious, helpful, professional — each are rock stars! Bravo, Hilton — this team should train every team at all your other properties!

Great location and very clean hotel. Warm cookies were so good! We went to the Binghamton Rumble Ponies game and decided to stay at the doubletree which was right down the road. The place is very clean and the people at the front desk were very nice. Pool was closed but should be open in July 2024. We will definitely be back.