Holiday Inn Boston - Cambridge Area by IHG

COMBATIVE STAFF . What started off as a great stay with Aileen unfortunately quickly turned into a 1star experience. I checked in on FRIDAY night in which I was treated and treated well, I landed late and originally was supposed to checkout the next day but plans changed. From Saturday to Monday I was greeted by pleasant staff , a male(I do not know his name ) and Aileen they ensured my stay was excellent going over and beyond to make sure my stay was pleasant and comfortable. Well that changed today. On Monday , I spoke to the young man at the front desk and explained though I had requested housekeeping I hadn’t gotten it for my whole stay. I originally requested it for 3:00 pm then corrected myself and requested 3:30 pm The housekeepers who appeared annoyed showed up to my room at 3:00 despite me making a correction with the front desk which wasn’t a big deal so I told them that I had changed to 3:30 and they came back around 4:30. Upon going back to my room I noticed the room wasn’t serviced completely still trash in the trash and all over the room but I brushed it off as they were ready to leave and after all ATLEAST I got my bed changed . On Tuesday morning I called the front desk and explained I would be actually checking out today and Glenda explained I could only get until 1:00pm. I explained every other day I had 2 pm but overall just accepted 1pm and hung up the phone. Within 2 minutes my phone was ringing again. I answered a lady introduced herself as Darlene the head housekeeping and immediately asked me if I was really leaving today. I told her I was then she became extremely combative telling me that the day before the housekeepers came a few times and I wasn’t ready for service . OK? I explained to her they came at the uncorrected time I had originally told the front desk 3:30 and they came early. She began to argue with me and I explained to her I was in a zoom meeting and whatever discrepancies she had about her staff and the room cleaning was COMPLETELY IRRELEVANT and should not be brought to me . She argued with me that I had to stay on the phone despite me telling her I HAVE TO GO. From the beginning of the call she was accusatory combative and confrontational and I had NO IDEA WHY OR WHERE THIS CALL WAS COMING FROM! Her tone was condescending and rude. I called Glenda back and explained that the head housekeeper had no business calling confronting me about the miscommunication of her staff as well as telling me “I HAD TO STAY ON THE PHONE DESPITE ME SAYING I HAVE TO GO” and she was dismissive saying “Well she was trying to give you 2 o clock checkout “ I was completely confused because Glenda originally told me 1pm was the latest she could do and I accepted it. I HAD NO IDEA THE HOUSEKEEPER DARLENE WAS OFFERING 2 pm because from the beginning of the call she was trying to argue with me UNPROVOKED. The call from Darlene seemed very random AND NOT ONCE DID SHE MENTION 2pm checkout . It was the most UNPROFESSIONAL INTERACTION THAT was misdirected and I was collateral. There’s no reason any staff should have confronted me about anything that was going on as a result of miscommunication especially if I wasn’t bringing anything to their attention . DO BETTER HOLIDAY IN!

Not great experience I was shocked at the condition of our room. There was a condom wrapper on the pull out couch/mattress, a bug crawling in the bed and blood on the curtains. While the pool area was a hit with the kids, the quality of the room was poor.

Greyhound Johnson I want to thank Glenda Cooper who works the front desk. Glenda is a wonderful, kind, sweet, caring person that always makes my stay at the hotel so much better. I truly appreciate her smile and laughter that makes my day.

We have family near by in Charlestown and always stay here when we visit. We enjoyed our stay very much. The hotel was clean and quiet. The breakfast buffet was very good and an excellent value at $15.

Great Stay was pleasant. Staff was friendly, hotel is in great location and my daughter loves the pool and movies they play at night