Quality Suites Springdale West I-49

Don't stay here. I do not recommend this hotel. I stayed here for business a few years ago and it was quite good. Since then it has really gone downhill. Here are the specifics on this trip: - The key card continually demagnetized between morning and evening, though I was carrying it with other similar cards that did not demagnetize. - The showerhead in my bathroom was broken and just jerry-rigged together, so I couldn't get under it. It took two days of reminding the front-desk staff in order to get it fixed. - The mattress was very thin and incredible uncomfortable. I got up every morning with a horrible backache. - The minifridge in the room had ice in the freezer section. The first night I put a salad in the refrigerator section and it froze. So I turned up the temperature just a bit, and for the next 4 days, the ice that had built up in the freezer section melted and ruined everything I put in there. - The internet connection was unstable. - The "business office" had a computer and printer. Neither worked. After I inquired, they finally put up a sign saying "out of order." - Housekeeping cleared out the towels every day -- there was no option to hang the towels up and reuse them in order to reduce water consumption. - With one notable exception, all the front-desk staff was defensive and unresponsible when asked for help with any of these problems. There was sort of a "not my problem" attitude. In summary, I will not stay here again, and I would not recommend it to anyone else.

Jake cussed me out and everything is broken NO HOT TUB!!!! So I travel a LOT and am a platinum trip advisor reviewer status. I had planned a mother/daughter night away for my 78 year old mom and myself (54 years old) I checked into this hotel on 8/20/22 because they had a HOT TUB and breakfast was included. It was $100 plus $14 tax so not cheap!! Upon arriving we had about a 10 minute wait because Jake gave a guy keys to a room that wasn't clean so had to re-check him into another room. Got checked in and couldn't connect to wifi...called front desk and wifi was down. Went to make tea and coffee pot boiled and water ran all out into the floor and a very nice gentleman brought up another coffee maker that worked. Went down to get in the hot tub...half drained, cold as ice and broke. NO SIGN even!! Woke up this morning 8/21/22 and went down about 9:30 for breakfast and it ended at 9am yet nothing was stating that in the room nor did Jake tell us at check in so NO breakfast either....I told some ladies about this and Jake came and told me if I said one more bad thing about the hotel (I was stating facts no cussing nothing aggressive on my end) he was calling the cops and throwing me out. I said "what?" He then turned around and said "sh*t and g*ddamn"! I could NOT BELIEVE IT! 3 ladies put their hands over their mouths and mine dropped open. As a bonus when we left he glared at my 78 year old mom and I and I said "who is the manager?" He said it was he...I said "you are the general manager?" He pointed to the wall to a Curtis Boyd and said "I all ready called him and he is NOT happy with you!" I smiled and my mom said shhhhhh with her finger over her mouth and he hollered "lady don't shhhhh people you don't know!" Mom said "now son let's keep this professional" and we left....do NOT stay here folks...it is a circus with monkeys and they have many clowns...nothing is being kept up....just avoid the drama of Jake.

Dont be fooled by the positive reviews We were told at check n the pull out couch in our room.was broken. Rounded the corner to a bucket in the middle of the hallway collecting drips from the ceiling. We stayed at this hotel one nght on our way to hike at the Buffalo River. There was mold on the walls in the bathroom, a rqzor blade above the door? and a weird piece of carpet taped down with packing tape. Also a mysterious soaking wet spot under the bench in our room. It looked ok enough for the night but I didnt really notice the bathroom issues until morning so didnt say anything just got the heck out of there. This room was not worth even half of what we paid for it. Unfortunately I will be a little more cautious of trip advisor reviews now.

Would stay again! I booked this hotel before I saw all the reviews. as I read the reviews I was a little worried about what we find when we got to the hotel. Our trip wasn't a pleasure or was it business, we were in Springdale for my husband weight loss surgery and I would be spending the second night by myself. We were happy to find that the hotel did not match the reviews. The hotel isn't newly remolded or anything but it's clean. The staff was friendly. As I am disabled and when I was leaving Tuesday morning I got downstairs and I was short of breath. The staff helped me get my bags loaded into my rig. My husband I will be back in a few months for my surgery and we plan on staying here again.

Won’t Return Biggest complaint is the cleanliness of the room. The carpet was just disgusting. The general overall look of the place is rundown and kind of dirty. The bedding was fine and the bed was comfortable. We stayed three nights and some of the days there was a sack breakfast available and some not. No big loss on that though.