Staybridge Suites South Springfield by IHG

Springfield, Illinois United States of America

Staybridge Suites South Springfield by IHG
4
Availability
TAK0269
1 year ago
Everything good except breakfast Over all very pleasant stay! Highly recommend the two bedroom suite. Although it has two burner stovetop we really could not fix a meal there, it the full size refrigerator and freezer was nice. The beds were comfortable except the pull out in the living room was usual metal in the back sleeping. We take our own pillows so not sure. What I was most impressed with is they STILL will bring your the bedding to make up the pull out and additionally requested items to your room!! The pool is small and nice unless you have a family of 6 taking over. The pool room is super hot, but the water is rather cold. We did not use the basket ball court so I am not sure if the hotel had balls to play of not. It rained for several days so we also did not use the outside area.it was clean, the doors could have used a wipe down as well as the vent in the master bath, but not bad. The breakfast however has huge issues! Mostly the employees! First day was very clean and well stocked. However, they ran out of eggs and didn’t have any other option except French toast and waffles. The next day the area seemed to be over taken by employees. The cleaning crew came in about 4 or 5 ladies and overtook the area for drinks and their conversation and comments were not very professional. The third day was the worst. The man who was working was up at the desk talking about another job at $15/hr. The milk was empty the bred station had a few slices of things thrown in the bin haphazardly and food crumbs were everywhere! We had to wipe down our own table with napkins and water from the machine because it was so sticky. The last day was ok, but again many things were out like the cranberry and OJ we had to ask for them to be refilled along with the waffle mix machine (turned out the funnel was just clogged. The bacon one day was so overdone that it just crumbled into tiny pieces, great if we had gravy or eggs to throw them over. Overall, the breakfast employees need to be looked at for retraining. Also, if food and drink are allowed to be had by the employees maybe make them come before or after the hours for paying customers!

Amenities

Parking - Free
Internet - Wi-Fi - Free
Restaurant

Property LocationWhen you stay at Staybridge Suites South Springfield by IHG in Springfield, you'll be near the beach, within a 5-minute drive of Knights Action Park and Route 66 Drive-In Theater. This hotel is 1.7 mi (2.7 km) from Springfield Racquet & Fitness Center and 3.7 mi (6 km) from Piper Glen Golf Club.

RoomsMake yourself at home in one of the 82 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Your pillowtop bed comes with Egyptian cotton sheets, and all rooms are furnished with double sofa beds. Wired and wireless internet access is complimentary, and plasma televisions with cable programming provide entertainment. Conveniences include desks and microwaves, as well as phones with free local calls.

AmenitiesEnjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. This hotel also features complimentary wireless internet access, gift shops/newsstands, and a fireplace in the lobby.

DiningYou can enjoy a meal at Manager's Reception serving the guests of Staybridge Suites South Springfield by IHG, or stop in at the grocery/convenience store. Mingle with other guests at the complimentary reception, held on select days. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM.

Business, Other AmenitiesFeatured amenities include a 24-hour business center, express check-in, and express check-out. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
TAK0269
Everything good except breakfast Over all very pleasant stay! Highly recommend the two bedroom suite. Although it has two burner stovetop we really could not fix a meal there, it the full size refrigerator and freezer was nice. The beds were comfortable except the pull out in the living room was usual metal in the back sleeping. We take our own pillows so not sure. What I was most impressed with is they STILL will bring your the bedding to make up the pull out and additionally requested items to your room!! The pool is small and nice unless you have a family of 6 taking over. The pool room is super hot, but the water is rather cold. We did not use the basket ball court so I am not sure if the hotel had balls to play of not. It rained for several days so we also did not use the outside area.it was clean, the doors could have used a wipe down as well as the vent in the master bath, but not bad. The breakfast however has huge issues! Mostly the employees! First day was very clean and well stocked. However, they ran out of eggs and didn’t have any other option except French toast and waffles. The next day the area seemed to be over taken by employees. The cleaning crew came in about 4 or 5 ladies and overtook the area for drinks and their conversation and comments were not very professional. The third day was the worst. The man who was working was up at the desk talking about another job at $15/hr. The milk was empty the bred station had a few slices of things thrown in the bin haphazardly and food crumbs were everywhere! We had to wipe down our own table with napkins and water from the machine because it was so sticky. The last day was ok, but again many things were out like the cranberry and OJ we had to ask for them to be refilled along with the waffle mix machine (turned out the funnel was just clogged. The bacon one day was so overdone that it just crumbled into tiny pieces, great if we had gravy or eggs to throw them over. Overall, the breakfast employees need to be looked at for retraining. Also, if food and drink are allowed to be had by the employees maybe make them come before or after the hours for paying customers!
J5389GAsallyh
Fair hotel This hotel looks nice from outside but is a bit run down. The white chandelier in the main great room shows signs of age. There was one person working the breakfast buffet which didn’t have enough food if you woke up and went by 7:30-8. Not to mention when we arrived with small children, the room we reserved with beds for all was given up to someone.
638caseyb
Not sure I’ll go back Looks nice from outside. Seems decent when entering. Hallway carpets look a little old and scroungy. I stayed for a total of four nights. Woke up after first night to ice cold water and reported that. Came back for night two to be told they didn’t get it looked at. Lady at desk did say she could move me to another room. Keys didn’t work for new room. After got the key to work, then the door knob was very finicky and hard to work. Get into second room to find the adjoining door to room next door doesn’t have a deadbolt to lock the door! Towels in both rooms has stains on them. Beds were comfy. Breakfast was decent.
Inspire21562944920
Beware of this Hotel Have always enjoyed this hotel until recently. The lady named Vicky, who runs the wine and cheese bar in the evening is fantastic and is one good reason to go there. Unfortunately, last evening, the fire alarm went off in the middle of the night and they could not get it off between the hours of 2 AM. And 6 AM! Pretty frustrating for customers Who had to come downstairs and many went to their cars. It was nothing more than a malfunctioning alarm that the attendants said they were taking that many hours for somebody to come and shut it off. That isacceptable for hotel of that size. There should be protocols in place to get it off in a much more feasible and quicker manner. Hotel manager was very aapathetic When I ask in the morning what had happened and I noticed nothing had been taken anything off The bill. It would be a customary to at least offer some type of credit since customers only had three hours sleep. Clearly They needed a fire warm company that can get there within four hours in a situation like this! Wont be going back to this hotel any time soon!
PhilBank
Disappointing Stay I generally expect a great experience at Staybridge Suites, but this location was a little disappointing. It’s an older property and it shows. Some things were dirty and worn. There was very little breakfast food 25 minutes before it was supposed to end. Staff were friendly, but I’ll probably look for a different place next time I’m in Springfield, IL.

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