Spark by Hilton St. Augustine Historic District

Not bad, needs a little work So did not look at reviews till just now. I have a few small Issues with the place, But over all nice place. Issues are no cups in room, our room had no soap by sink, I did notice the lack of a microwave but never needed one. Our friends did not have big towels in the room. Biggest issue for me was the hot tub was hot but no bubbles. I would go go back if in the area

Do Not Stay Here! Complete Scam Hotel! My spouse and I chose to stay at this establishment during our visit to St. Augustine based on our previous satisfactory experiences when it was known as the Victor. However, since the change in rebranding as Spark by Hilton, we have observed a significant decline in the quality of the hotel. It is important to note that this location is not directly owned and operated by Hilton but rather a franchisee. Regrettably, our recent stay was one of the most disappointing hotel experiences we have encountered. It became evident that the current management is prioritizing cost-cutting measures at the expense of guest satisfaction. One notable example is the introduction of a $20 daily parking fee, which is not a standard practice across all Spark by Hilton hotels. This decision appears to be solely motivated by the desire by the owner to generate more money out of guests, as if the room rates aren't overpriced as it is. During its tenure as the Victor, complimentary parking was provided to hotel guests. This hotel lacks basic amenities such as hand soap in the guest rooms. Upon inquiring with two separate individuals at the front desk, I received conflicting responses. One individual stated that the soap order had not been received, while the other claimed that the Spark hotels brand does not provide hand soap. This inconsistency in responses suggests a lack of transparency. The room's furnishings are inadequate for guests. The fold-out desk and backless cloth stool are uncomfortable for working on a laptop, and there is only one chair in the large seating area without a table. There no place to eat food other than on the bed or on the floor. There is no furniture in the guest rooms with drawers to store clothing, not even with the nightstands. The absence of furniture with drawers necessitates living out of one's suitcase unless numerous hangers are brought to accommodate clothing. There is no room clocks in any of the rooms. If you need to check the time you have to use your cellphone. The guest rooms lack essential amenities such as coffee machines and microwaves. Guests must visit the lobby for coffee and sometimes the coffee is lukewarm in the dispensers. If a microwave is needed the only microwave is in the snack area near the front desk. Ice buckets are not provided in the rooms, and guests must bring their own containers to obtain ice from the ice machine. However, the ice machine itself isn't sanitary, and next to the ice machine contains a stack of dirty ice buckets without liners, posing a potential health risk to guests. Additionally, housekeeping services are not offered during guests' stays, and rooms are only cleaned and towels refreshed upon checkout. Housekeeping staff were not observed on our floor until the morning of our departure. The hotel was unable to provide sufficient towels for all rooms despite multiple requests made after the designated check-in time of 4 pm. We were informed that the towels were soiled and undergoing laundering, and we were advised to check back after a two-hour interval. This issue persisted over two separate days, as housekeeping services were not provided, and the initial supply of towels upon check-in was insufficient. The hotel's website which advertised "free breakfast" was misleading, as the only items offered were bagels, coffee, and plain yogurt. This discrepancy was brought to the attention of the front desk staff member, Toby, who confirmed that Spark brand hotels only provide bagels for breakfast. The breakfast at this hotel is a complete joke. Despite claims of recent renovations, the hotel exhibited signs of deferred maintenance, including ceiling water leaks and a malfunctioning elevator with a non-functional LED panel that failed to display floor numbers. The hotel website average nightly rate of $190 per night at this establishment is misleading, as the actual value of the room is closer to $80 per night. This is due to the lack of basic amenities such as hand soap and housekeeping services. In comparison, the Days Inn located nearby offers these services at a more reasonable price with free parking. We will not be returning to this hotel and advise others to consider alternative accommodations in the area that provide better value for money.

SHADY CHARGES PLS DONT BOOK DO NOT BOOK HERE! my fiancé booked this place for a second time (unknowingly) to realize they changed the name of the hotel. the first time we stayed the heat was not working, we got stuck in the elevator, and then they double charged us for the stay. it was a headache to dispute the charges. that was our first incident. the second time we booked, they double charged us AGAIN. There are better places to stay!!! pls take this warning!

Bad first impression Rude lady with bad attitude at front desk. Digital key still required mandatory check in at front desk. $20 parking fee, we chose to park in public lot next to property instead. Was still charged for parking, had to call Hilton customer service to rectify. Room was ok, mostly clean, mold traces on shower. Yogurt & bagels for breakfast, no fruit or hot/warm food. Location has potential but needs management help.

Terrible Bathroom!!! Room 312 in Spark Hilton St. Augustine needs work. Bathroom floor has traces of black mold and toilet is not anchor correctly to the floor. The shower curtain has a tear at one end and liquid hair products were not replenished. We had a poor bathroom experience!!