Americas Best Value Inn Sullivan

Worst Experience I’ve Ever Had at a Hotel! Oh man.. Where do I begin? Buckle up because this review is about to be a bumpy ride. First off, almost everyone who works here talks to & treats people like they are below them. If you ask them a question, you will receive an immediate disgruntled look & a response as if you have bothered them greatly & should not ask them anything further. Whoever said this place was family friendly.. I guess my family must have missed the memo! We have been to many different hotels & have never been treated like we were at this place. Not even close. The main lady who seems to handle most things here talked to me like I was an idiot & waved her finger around at me as if I was a child. My kiddos & I didn’t receive a single smile from anyone here, nor were we offered any sort of warm welcome in any way, shape or form from a single worker. Not only was the hospitality lacking greatly, but the breakfast & room were just as bad! The beds were, by far, the hardest bed I’ve ever laid on. Both my kids & myself woke up with back pain. Every single blanket/sheet was covered in cigarette burn holes as well.. in a room that was supposed to be non-smoking yet had an ashtray. As for the breakfast, they are very adamant about not bringing your food back to your room. So if you’ve got a little one that isn’t awake yet but might eat later, you’re out of luck on bringing food back for them. Not much to bring back anyway! While there were the typical amount of items you see at a breakfast offered by a lower priced hotel.. everything was stale, old or gone. & we got there early! When I asked for just a small cup of milk, the worker brought out enough for half of a cup.. if that! I decided it was best not to ask for anything else. Oh & don’t get me started on the orange juice! Multiple people came in to get some & everyone said the exact same thing.. it tasted as if it was all water with the tiniest hint of juice mix. I’m all for juice mixes, but someone was definitely being very skeet about using the proper juice to water ratio. & one final thing, my child is on the spectrum. He is 2. He has a tendency to stay up later than most 2 year olds & he does have his tantrums. Again, he’s 2! I do understand that listening to a toddler cry late at night isn’t what guests are hoping for when they pay for their stay though, so the two times that he started to get loud, I quickly brought him outside to the car to let him get his emotions out & calm down. Apparently that wasn’t enough though because the hotel tried calling around 11 to tell me that someone had called with a noise complaint. What was interesting though was that there wasn’t a person in either of the rooms next to us, & the people who were the closest to us a few rooms down were not bothered by my son at all. They actually said they never heard him the entire time. So I honestly believe it was the worker who was complaining.. not anyone else. Oh yeah, the hot water is cold & the cold water is hot in the shower.. at least in the room I was in. So if the water isn’t getting hot, just flip it to the opposite side.. ya know, the cold side. Because that makes sense right? I’m not usually one to complain or even leave reviews, but I think everyone needs to know the TRUTH about this place. If you ask anyone in town who has stayed here what they think of it, they’ll all tell you the same thing.. & none of it is good. Hopefully this review is read by someone there & they’ll turn their frowns upside down & start showing their guests a little more kindness. Lord knows this world needs it!

Pleasantly surprised. We stayed for a Sat night to be close to Meramec Caverns for a visit the next day. Checked in late. Was greeted by a cute couple from India, I am guessing the owners, and all went smooth. Room was pleasantly decorated with fresh paint, newer carpet and furniture. Had all the basics, king bed, microwave, mini fridge,flat screen, coffee/coffee maker, blow dryer. Bed was clean with comfy pillows and comfy bed, place was quiet-we both slept like like logs right through breakfast so I cannot comment on that. Shower had great pressure and hot water right away. We have paid far more for far less. The place is older but well maintained. I would highly recommend. Oh, It's also pet friendly although we did not have any. Would not hesitate to stay here again.

Bed bugs Upon arriving to Room 143 we noticed the beds had bed bugs being that it bit my fathers leg as soon as he laid down. He woke up right away and found it crawling. We looked through the other bed and found a smaller one. We politely brought it up to the front desk. The man at the front desk was super rude yelling that there where no bed bugs on his property. I asked for a refund, I showed him the bed bug in a napkin and my fathers freshly bit leg. He got super angry and threw my card at me. Very bad service. Highly disappointed

Excellent value great accommodations My wife and I stayed here for two days. The room was clean and up to date. The staff are friendly and helpful. I was sceptical at first because the Peking lot was empty when we arrived but by 8PM it was completely full. I normally do not leave reviews but I want you to know how great of a value this motel is and that I would highly recommend your stay here even if you aren’t typically a motel type of person.

An little known Gem We stayed here on the trip home this year. This hotel is a little known family run inn that stands above many of the big chains. For a price simiar to Motel 6 you get a room that is far superior. We travel with bthe fur babies so are always on the look out for good and fair rates. Their pet rate is a standard but the lower price causes this to be a great deal. We were given the end room in the lower unit which was next to an open field for the dogs and allowed us to park the car and trailer next to the room. What greater comment could I make than We will be staying here again the next time we travel throught this area. Thank you to the staff os the inn.