Holiday Inn Express and Suites Sulphur Springs by IHG

Sulphur Springs, Texas United States of America

Holiday Inn Express and Suites Sulphur Springs by IHG
3.5
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Kaitlyn M
1 year ago
THE HOTEL HAS BEEN CLOSED FOR 4 MONTHS and they didn't tell us that until we arrived this morning. I wish I could give this hotel a -10, but alas, I cannot. Back in January of 2024, we booked a room for April 8-9 for the full solar eclipse in TX. We did our due diligence and booked far in advance, knowing there would be a high volume of people. On April 6, we received conformation for our reservation on the 8th. We arrived to find the HOTEL HAS BEEN CLOSED FOR 4 MONTHS. Nothing online says its closed, we received a confirmation 2 days ago, and yet this hotel is being remodeled. We figured SURELY Wyndham would help us, but upon calling, we were told there is nothing they can do. They wouldn't even give us more points on our account to help us book another room. Most hotels in this area are completely booked, and the ones with availability are 4 to 5 times more expensive than our original booking. The man on the phone said that he could submit a complaint that would be resolved in 1-2 WEEKS. He couldn't seem to understand (or at least didn't care) why that's a problem for tonight. After a substantial time on the phone being told that they won't help us find a new location (i.e. told us that their customer service is completely worthless), we will now be watching the eclipse, and then driving six hours away to a different hotel... I will never stay in a Wyndham hotel again. Sure, they may be decent, but buyer beware if you have any sort of problem... because they could not possibly care less about their customers.

Amenities

Pool - Outdoor
Parking - Free
Internet - Wi-Fi - Free

Property Location
With a stay at Holiday Inn Express and Suites Sulphur Springs by IHG in Sulphur Springs, you'll be within a 5-minute drive of Sulphur Springs Factory Outlet Mall and Hopkins County Museum and Heritage Park. This hotel is 2.7 mi (4.3 km) from Leo St. Clair Music Box Museum and 2.7 mi (4.4 km) from Christus Hopkins Health Alliance.

Rooms
Make yourself at home in one of the 66 air-conditioned rooms featuring refrigerators and microwaves. 32-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have shower/tub combinations and toothbrushes and toothpaste. Conveniences include coffee/tea makers and ceiling fans, as well as phones with free local calls.

Amenities
Take advantage of recreation opportunities including an outdoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, a television in a common area, and charcoal grills. Guests can catch a ride to nearby destinations on the complimentary area shuttle.

Dining
A complimentary full breakfast is served on weekends from 6:30 AM to 10:00 AM.

Business, Other Amenities
Featured amenities include a 24-hour business center, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Kaitlyn M
|1 review
THE HOTEL HAS BEEN CLOSED FOR 4 MONTHS and they didn't tell us that until we arrived this morning. I wish I could give this hotel a -10, but alas, I cannot. Back in January of 2024, we booked a room for April 8-9 for the full solar eclipse in TX. We did our due diligence and booked far in advance, knowing there would be a high volume of people. On April 6, we received conformation for our reservation on the 8th. We arrived to find the HOTEL HAS BEEN CLOSED FOR 4 MONTHS. Nothing online says its closed, we received a confirmation 2 days ago, and yet this hotel is being remodeled. We figured SURELY Wyndham would help us, but upon calling, we were told there is nothing they can do. They wouldn't even give us more points on our account to help us book another room. Most hotels in this area are completely booked, and the ones with availability are 4 to 5 times more expensive than our original booking. The man on the phone said that he could submit a complaint that would be resolved in 1-2 WEEKS. He couldn't seem to understand (or at least didn't care) why that's a problem for tonight. After a substantial time on the phone being told that they won't help us find a new location (i.e. told us that their customer service is completely worthless), we will now be watching the eclipse, and then driving six hours away to a different hotel... I will never stay in a Wyndham hotel again. Sure, they may be decent, but buyer beware if you have any sort of problem... because they could not possibly care less about their customers.
Brent D
|1 review
You may not have Reservations This hotel has been sold and is no longer affiliated with Wyndham, the previous owner didn't supply the new owner with reservation information for future stays. Reservations we made months ago for the solar eclipse are nowhere to be found. Wyndham says there's nothing they can do because they are not affiliated with the new owners and are not willing to help in any way.
Jessica G
|1 review
Cockroaches, renovations, trash, stains OH MY! The first room had more than one cockroach running around the trash left on the ground (chips, q-tips, etc). When explained to the front desk he reminded us that they are renovating. _ Room two had giant stains on the bed. Gave up trying to get a nice room. Going to leave as soon as we can tomorrow. If it wasn't so late we would have already left.
JRHoffa
|1 review
Under construction do not stay Drain Clogged Moldy Fridge No TV Construction elevator No breakfast Everything in plastic or boxes Service is horrible lobby smells like weed. Did not have the pull out couch that was in my reservation.
Iris H
|1 review
Stay away The hotel did not tell us about the renovations. When we asked the clerk about it he was threatening and yelling at us to go somewhere else like" red roof inn across the highway". It appears the employees are related so the threatening guy will still be around. No advertised breakfast. Lots of noise and cannabis odors everywhere. Why didn't the police raid this place?

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