Garner Hotel Phoenix Northwest – Surprise by IHG

Surprise, Arizona United States of America

Garner Hotel Phoenix Northwest – Surprise by IHG
3.5
Availability
dmccon384398
1 year ago
Best room in a long time Everything was great the staff the room and the price. Cleanliness and friendliness. Wont get that much any more

Amenities

Pool - Indoor
Pool - Outdoor
Center- Fitness
Parking - Free
Internet - Wi-Fi - Free

Property Location
A stay at Garner Hotel Phoenix Northwest – Surprise by IHG places you in the heart of Surprise, within a 10-minute drive of Banner Del E Webb Medical Center and Surprise Stadium. This hotel is 3.9 mi (6.2 km) from Uptown Alley and 6.1 mi (9.9 km) from Peoria Sports Complex.

Rooms
Stay in one of 60 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and irons/ironing boards, and housekeeping is provided on request.

Amenities
Enjoy recreational amenities such as an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, a television in a common area, and a vending machine.

Dining
A complimentary continental breakfast is served daily from 6:30 AM to 9:30 AM.

Business, Other Amenities
Featured amenities include a computer station, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
dmccon384398
|1 review
Best room in a long time Everything was great the staff the room and the price. Cleanliness and friendliness. Wont get that much any more
jmcdon403436
|1 review
Don't even think about staying here! The room heater/AC was very loud and would wake us up when it cycled on and off. There was NO housekeeping and we rationed our TP for our 3 night stay. The lamp switch between beds was broken and we needed to use the lamp plug to turn the lamp on and off. The electrical outlets were were so old that the plugs would fall out. The bathroom vent was filthy. And we were notified 2 or 3 days before travel that the breakfast would be a "to-go" breakfast with a bag of stuff I don't eat.
vbm313
|1 review
Wouldn’t go there again I was so disappointed with my stay. The lady at the desk was nice so I was hoping for a good stay. Right away we had to call the front desk because the tv wouldn’t work. Once working it wasn’t great because it was very difficult to get channels to change. I was also unable to connect my phone to the Wi-Fi. The bathroom tile had cracks and a missing tile. The toilet paper was very very thin. Although it was nice to have a front room, it was dark and sparsely furnished. There was work being done in the room that served breakfast (things happen) but the alternative was a grab and go bag from the front desk. I expected a tad more with the stay.
105lorraines
|1 review
Terrible surprise in Surprise One of the worst hotels I have stayed at. Room had a terrible smell and was not clean. Don’t be fooled by claim that there is a continental breakfast. Is a stale muffin in a bag - to go! There is a breakfast room but it is not being used. All covid social distancing signs are still in place at this hotel.
jabels008
|1 review
Pictures falling from walls and bed bugs My husband had a huge picture fall off the wall and hit him in the middle of the night. Brackets were bent and not appropriate for the size. The staff said they would “write it down.” Also we were there for two nights. It was loud all night and upon packing in the morning, I discovered what appeared to be bed bug bites down my arm.

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