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Four Points by Sheraton Tallahassee Downtown

Tallahassee, Florida United States of America

Four Points by Sheraton Tallahassee Downtown
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Y3387MYmichaelr
3 years ago
I've got to break my self of this place There are only two reasons I have continued to stay here over the years--location and the Tesla destination charger. This property has deferred maintenance to the point where it is starting to feel run down. On this trip alone, the room was dirty, the pool and hot tub were closed (in July!), I had to call to get my lack of hot water fixed upon arrival, and the mini fridge had another guest's food in it and badly needed to be defrosted. Recurring problems: hot tub not working during several visits, the TV brightness has been turned down to the point where it's basically unusable during the day, multiple problems with hot water, the HVAC temperature settings never work properly, broken ice makers on multiple floors, and the noise from the street is ridiculous overnight no matter what floor you are on. I think what bothers me the most is the fact that I don't feel like a valued customer. I guess I'm a glutton for punishment! My wife and I both said that this stay was the last straw. We're not staying here again. I'd recommend you avoid it as well.

Amenities

Pool - Outdoor
Center- Fitness
Parking - Free
Internet - Wi-Fi - Free
Restaurant

Property Location
With a stay at Four Points by Sheraton Tallahassee Downtown in Tallahassee (Governor's Walk), you'll be within a 5-minute drive of Florida State University and Florida A&M University. This hotel is 0.4 mi (0.6 km) from Florida State University Museum of Fine Arts and 0.4 mi (0.6 km) from The Taylor House.

Rooms
Make yourself at home in one of the 164 air-conditioned rooms featuring LCD televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Amenities
Take advantage of recreation opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and wedding services.

Dining
For lunch or dinner, stop by Juicy Blue, a restaurant that specializes in American cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.

Business, Other Amenities
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Planning an event in Tallahassee? This hotel has 7100 square feet (660 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Y3387MYmichaelr
|1 review
I've got to break my self of this place There are only two reasons I have continued to stay here over the years--location and the Tesla destination charger. This property has deferred maintenance to the point where it is starting to feel run down. On this trip alone, the room was dirty, the pool and hot tub were closed (in July!), I had to call to get my lack of hot water fixed upon arrival, and the mini fridge had another guest's food in it and badly needed to be defrosted. Recurring problems: hot tub not working during several visits, the TV brightness has been turned down to the point where it's basically unusable during the day, multiple problems with hot water, the HVAC temperature settings never work properly, broken ice makers on multiple floors, and the noise from the street is ridiculous overnight no matter what floor you are on. I think what bothers me the most is the fact that I don't feel like a valued customer. I guess I'm a glutton for punishment! My wife and I both said that this stay was the last straw. We're not staying here again. I'd recommend you avoid it as well.
D8417ZXangelab
|1 review
Birthday Celebration The service here is awful. The front desk clerks were dry and unhelpful. The person who checked me in was busy counting money. The lady next to her walked away when I had a question. Later that evening I requested a courtesy bottle of water. They both denied knowing what that was and instructed me to get the water from my room. Lastly, the bartender walked into the bar and fixed me a drink without washing your hands. Perhaps that wouldn’t have been a problem if she didn’t have to touch the fruit to go on the glass with her bare hands. The shower/tub needs to be serviced. There appeared to be mold or something on the shower curtain. Also, there was something on the wall that appeared to be green and the paint was peeling. The straw that broke the camel’s back was they didn’t have any coffee at 7:30 in the morning. They said their machine was broken, so they had to go downstairs. An hour later still no coffee. Also, we requested additional towels, and we’re still waiting. Their pool is being cleaned, so it’s going to be closed a few days. I understand being short of staff, but these unmotivated workers aren’t promoting the customer service we expect. Not the greatest birthday getaway as planned. We’re changing locations after only one night.
shannonmcintyre
|1 review
Never again Check in took forever, keys failed over and over. Housekeeping failed to come first 2 days even after I inquired for service. Ice machines on each floor were broken, When I requested Housekeeping to at least provide new towels and empty garbage on 3rd day came back to my room and the door was left ajar. As a woman traveling alone and having had my work computer/monitors/equipment along on the trip this could have been catastrophic for me financially and physically. Needless to say I did not sleep well this last night due to this and could not wait to check out. Informed front desk of all of these issues along the way and was met with no apologies or resolutions. Room was clean on check in but that really was the only positive of the stay. Rated value poor bc of lack of housekeeping, no amenities in room as were stated on website and no consideration for requests for basic services.
Kathryn H
|1 review
Going for fancy...got eh This hotel is marketed as a higher star hotel. It is not. I was unable to access internet all three nights when we called down to the front desk, the answer was the maintenance man was gone for the evening. ? Clearly there were too many people staying there and using the feeble wi-fi so I was not able to access it. The toilet in the bathroom ran ALL. THE. TIME. unless, ya know, we wiggled the handle. There was no hot water the first day we tried to take showers (a burst pipe) the only way we knew was we called down to ask why the water was cold. Finally the room was LOUD. We could hear everything that was happening next door, outside our door, and outside our window on Tennessee Street even though we were staying on the 8th floor. It was a most disappointing stay. I will never stay there again and will consider before staying at any Sheraton hotel.
Chrissyzipf
|1 review
Disappointing I literally only booked this hotel for the free airport shuttle and was told when I checked in they don’t operate before 7am. I was offered help booking a taxi…… when we got to the room the tv did not work and we had to call the front desk. Moved into a new room.

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