InterContinental Tegucigalpa at Multiplaza Mall

local food norms are to be expected and part of the travel experience Very nice hotel and have enjoyed my stay. I do not like the pizza in Tegucigalpa as every location cooks the same way, including this hotel kitchen: too much cheese, too little tomato sauce and always under-cooked so that the crust dough is raw. A thin and crispy crust should be thin and crispy. My other comment is also cultural: onions and peppers are staples of the local diet, but international travelers can only assume that the printed menu is accurate (i.e. if the menu doesn't identify that a dish includes something, then how is a traveler supposed to know to request exclusion as desired?)

Lovely, comfortable hotel Great room, lovely pool area, terrific food, great staff. Coffee maker in room was great and beds are comfortable. Most staff speak some English and are very helpful and accommodating. Three restaurants including an excellent Japanese with great sushi offer plenty of options for dinner or room service. Across from a large mall with more restaurants & shops. Great place for a conference.

Fading property with torn and dirty sheets. This hotel has significant hygiene and cleanliness issues in the rooms with torn gross sheets. I’ve stayed here many times before and always thought it was a relatively high end hotel for its location. I recently stayed there two weeks in May 2024 and the level of hygiene and cleanliness has really gone down. During my first day in May for a few days, there was a pile of dirt or something on the carpet in the room. The room had two beds that both had torn sheets and heavily stained sheets. A guest in another room had put a glass in the hallway by my door and it was there for days without being picked up. I went home for a few days and came back the next week for a full week stay, the sheets were in much better shape this time, but still had noticeable stains. When I checked out after the first stay in May, I mentioned to the front desk staff the state of the sheets and he said they expected to replace them soon. But for the claimed level of luxury in this hotel, and the price being charged, I don’t think the sheets are satisfactory or would be accepted really in any decent hotel or motel. I think at this point the Hyatt may be a better alternative in terms of quality and location, depending on points program preferences. Otherwise the Intercon is somewhat conveniently located across from the mall, walkable to the mall. But the Hyatt is also near a (less nice) mall, movie theater, and closer to more varied food options. Both are by a grocery store. The breakfast at the Intercon is good if included in your stay and is buffet and full service with eggs, etc. It does have an oddly small selection of fruits for a tropical country. The Intercon also has better on property restaurants than the Hyatt, with a pool bar and Japanese restaurant. I think Hondurans and regional travelers may still consider the Intercon to be high end, as the hotel and bar and restaurants seemed busy with high end clientele. But again, the rooms are not that clean and torn stained sheets are not acceptable. If you prefer to dine at nicer places in the city the Hyatt is also a better location.

Reservation Beware- they will cancel even if you call The hotel itself is in a great location, rooms are clean and the best part is the staff. Starting with Luis the manager I talked to all the way to Denis at the lounge. The problem is IHG! The company is not up to par to call itself international and has very little care for its costumers. This is the third time I’ve had problems where they give my room or simply don’t change my reservation even though I call to make such a change and are told it has been made. IHG could care less if you showed up or not and that’s unfair to the actual people working in the hotels who give a lot to make the stay as best as possible. I will not stay at another IHG location because of the company and not the hotel staff. It’s a shame because they are wonderful here.

Customer Service 100/10 Came here as a little getaway for my birthday with my sister and granted there’s not much to do in Tegucigalpa besides sightseeing, but we decided to just let this be a relaxation trip. The customer service is amazinggggggg all across the board! We were greeted with Fernando at check in, he was so pleasant and gave us plenty of recommendations on what to do. Denis is our favorite because we literally went to see him each day we were there and he was there, he is super kind, patient, and just fun to be around! Stefany at the front desk was also super helpful and patient with us with as many questions we asked her during the duration of our 6 day stay. Carmen was my housekeeper most of my days, loved her! Manuel was also another superb gentleman there as he greeted us and assisted us in any way possible. We appreciate everyone here and their kind actions and patience with us. Also, our driver was Roberto G, he was amazing, super patient and kind as well. We had him one day and he was our driver the rest of the time we were there!