Comfort Inn & Suites Temple - Medical Center

THEY STEAL YOUR STUFF!! Hotel is close to shopping. I've stayed here before without any incidents. This stay I brought along a mini ac because it is well over 100 degrees here. I left it in my room when I went to work. When I came back, the room was clean but my ac was gone. I went to the front desk and they searched the cleaners closet but the cleaner took it home and wouldn't answer her phone when the front desk called. Called the owner, who is also the general manager, and low and behold he just left. I've never been so disappointed in hotel. Especially since this wasn't our first time staying here but it is the last! DO NOT STAY HERE! THEY STEAL!!

STAFF IS RUDE & UNPROFESSIONAL The woman at the front desk, whom would not provide her name upon me asking (as she was horrendous, and had an ugly attitude, so likely did not want her name associated with this review) It sounded like she may have said Keely, but, again I called 4 different times. The first time was business as usual, and everything was taken care of. I work for a General Contractor and was needing a room for our Superintendent to stay in for the night. I then called back in 10 minutes or so, as said Superintendent had extended stay at a different hotel, so no longer needed the room, so I called to cancel the reservation. When calling to cancel the reservation she hung up on me for no reason. I called back, and asked if I could cancel the room, and mentioned I wasn't sure if I was hung up on or an accident, but that I had just called. She had an immediate attitude (mind you I had no attitude, just wanted to confirm that it was cancelled, so we were not billed a no show rate. I know when reading these reviews you wonder what it really went like, well I can tell you I have spent more time making sure I place a review everywhere I can than I did dealing with this womans attitude). She then told me I was not hung up on so to calm down, and I said I would just like an email sent to confirm cancellation, and she then hung up AGAIN. At this point I was VERY confused, and so I called a 3rd time, and she played dumb when I asked if she was who I had been speaking to, and was extremely rude, petty, snarky, and just overall THE POOREST customer service I have ever seen. During the 3rd call she placed me on hold for over 5 minutes, I am sure assuming I would hang up, but I did not. When mentioning the events, she then stated with attitude you haven't been hung up on "our phones are messing up" so chill out lady. It is so simple to explain phone issues and apologize for the same, but that is not what the front staff at this hotel choose...they choose to be extremely rude, and condescending. It was not over here, because she after saying multiple rude comments, hung up again. I then proceed to call what would be my final time, and asked to speak to her manager, and she said that is me. I said there has to be someone above you, as I am sure you don't own the place. She said well then you can call corporate right, and I said yes I can, will you please provide me the number. She then said no, you can find it yourself. At this time I did disconnect the line with her, as she was acting like nothing but a child. Like I stated above, I will be spending more time writing reviews than I did dealing with the whole ordeal, but it is in hopes to help any other businesses out there or individuals that wish to do any kind of business with this hotel, to use it as a LAST RESORT, I am talking ABSOLUTE LAST RESORT. As from previous reviews I have read, the staff and the hotel are ugly. I hope this helps someone.

He was very unprofessional and a bully. . The manager here, Randy Patel kicked me out of the hotel for complaining about no water as my mouth was dry and was suffering from intense anxiety about making a day perfect with someone. I was running low on time to begin with and didn't want to make an extra trip to the store. I was upset but I am the type of person who treats the person taking my order at mcdonalds with respect and gratitude. The girl at the front desk did nothing wrong and I talked to her a bit about hotel work as I work in hotels and have ambitions to work myself up in the company but mr Andy Patel assumed I was abusing employees, made me get my stuff out and literally threw the reciept at my feet. and went to call the police on me for no reason other than pointing out that they weren't following a policy. He also threatened to try to get me fired at my job when I began to question why he was doing that to me and then he said, "If I let you stay here, are you going to shut your mouth and quit complaining?" well, I protested this so he called the cops for exactly that. Threw a reciept at my feet like I am an animal. I went and tried to do the best with my plans and didn't have time to stop and argue but I was stranded because I had just enough money for the stay at the hotel and the refund didn't come in for a few days. My bank doesn't exist there. I came back the next day, and asked him to please hand me the receipt in my hand and treat me like I have human dignity.. He refused and his employee did do it. She sent me an email. He has me banned for literally nothing and isn't even following the hotel policy which is to have tv dinners, a selection of snacks and drinks available and he had only a soda machine that took only cash. I panicked over this but this review wouldn't be here had it not been for Mr Patels treatment of me. The room was also very dirty and there was a dark stain on a blanket but I didn't say anything at the time over the other major issue. I suffer from major depressive disorder and do not exaggerate that the mistreatment of Patel effects me to this day. He also smirked at me when I was upset and told me "you ran out here with your tail between your legs yesterday you were so scared" I told him I didn't care if he called my job and he said, "write the number on this piece of paper then, so I can" I refused to demean myself doing that and then he called me a liar. in reality, I was trying to just get my plans done that I was in panic feeling anxious which is why i left and came back the next day to protest. . I went there to spend the day with my significant other and to visit with friends. Not to be totally humiliated. He does it because he is a Patel and can get away with it. I deal with rude people who are legitimately unreasonable all of the time and I don't have the last name Patel or I'm not family to the owners. I would get fired for doing that. He also lied and said, I got kicked out of all the hotels around him to my face the next day when in reality , I did stay at a hotel and I didn't get kicked out, my refund and money hold prevented me for a while getting another room. This person really abused me at this place. I once had to deal with a rude guest who later told me her daughter was dying in the hospital and she began to cry talking to me about it. I felt very sad and realized that sometimes part of being in hospitality is being hospitable even if you perceive that person as rude because sometimes, you never really know what that person is going through. Patel would have thrown the recipt at her feet, and screamed at her to get out, I suppose.This is honestly someone Patel or not who definitely has no business as a manager at any hotel. I was afraid he would try to get me to lose my job but I realize I did nothing wrong and it is just a heavy emotional burden to not defend myself and let this man get away with treating me like this. I want go to a hotel with someone who as a manager is passionate about hospitality and sympathetic to his guests. Not egotistical and abusive over someones grief. Why was I banned? I didn't threaten, hit or abuse property or cuss or insult an employee.. I was banned because I pointed out that they were not following a policy. They don't deserve anyones business. I was so afraid by the way this man acted, I videoed him just in case he put his hands on me and I defend myself, I wouldn't go to jail because he was lying about things and acting aggressive. I guess he has nothing to worry about because he is family to the owners. He's a patel, which is an important name in hotels. But despite that, he doesn't deserve his position. This isn't me just me just retaliating. This is a matter of insisting on justice and what is right and wrong. It's about fairness. This happened months ago and this still bothers me, today. I want what I have to say to be heard and I want there to be consequences behind this mans actions and that he dare represent a hotel brand such a horrible way that I have personally have grown passionate about. What I said in this review is true and I want it to be heard. I ask that this review remains up for the respect of the hospitality industry. I mean everything I say.

Tailgate was stolen off my truck here. Had my truck backed up to the door and I woke up to find my tailgate stolen. No cameras to even see who it was, very poor security. Can not recommend anyone with a nice vehicle stay here. Doors on the rooms slam extremely loud in the rooms, if you don’t slow them down they will wake people up across the hall from you.

Save your coins The WiFi here sucks, pillow and bed sheets are very dirty. A/C doesn’t work, my balls are sweaty to the max. The lights don’t work, I strongly believe this hotel is haunted. There is no warm water only cold.