Holiday Inn Toronto - Int'l Airport by IHG

Toronto, Ontario Canada

Holiday Inn Toronto - Int'l Airport by IHG
3.5
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Abraham H
351 days ago
Customer service at its best Institutional structures or buildings do not produce service of excellence but the human personnel do; and these were what the following persons exhibited during my stay @ Holiday Inn Toronto airport and as a result l will be back. Ebrahim at concierge went out of his way to get a phone charger for me when l had challenges with my phone. Also showed me the nearby supermarkets around the hotel in my interaction with him as a first time visitor to Toronto. Sheryl was very professional and exhibited excellent customer service after my initial challenges and difficulty l had with a night staff on arrival. She apologized for what happened and gave me a quiter room and higher room(961 which will be my favorite room whenever l stay at holiday Inn Toronto airport.) Also offered me complimentary water for loyalty reward member and acknowledged me as an IGH member. Nick, the night manager corrected my previous night experience and ensured my stay was very, very comfortable and happy one and to which l am very grateful. Lastly, having worked in the hospitality industry for 3 decades across Africa, America and Europe l know excellent customer service when l see and feel one.

Amenities

Pool - Indoor
Center- Fitness
Airport Shuttle - Free
Parking - Free
Spa
Internet - Wi-Fi - Free
Restaurant

Property Location
Located in Toronto (Etobicoke), Holiday Inn Toronto - Int'l Airport by IHG is within a 5-minute drive of Toronto Congress Centre and The International Centre. This eco-certified hotel is 4.7 mi (7.6 km) from Humber College and 8.8 mi (14.1 km) from Yorkdale Shopping Centre.

Rooms
Treat yourself to a stay in one of the 451 guestrooms, featuring heated floors and flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as safes and desks.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Dining
Enjoy a satisfying meal at Bistro YYZ serving guests of Holiday Inn Toronto - Int'l Airport by IHG. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 10:30 AM for a fee.

Business, Other Amenities
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Toronto? This hotel has 21000 square feet (1951 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Abraham H
|1 review
Customer service at its best Institutional structures or buildings do not produce service of excellence but the human personnel do; and these were what the following persons exhibited during my stay @ Holiday Inn Toronto airport and as a result l will be back. Ebrahim at concierge went out of his way to get a phone charger for me when l had challenges with my phone. Also showed me the nearby supermarkets around the hotel in my interaction with him as a first time visitor to Toronto. Sheryl was very professional and exhibited excellent customer service after my initial challenges and difficulty l had with a night staff on arrival. She apologized for what happened and gave me a quiter room and higher room(961 which will be my favorite room whenever l stay at holiday Inn Toronto airport.) Also offered me complimentary water for loyalty reward member and acknowledged me as an IGH member. Nick, the night manager corrected my previous night experience and ensured my stay was very, very comfortable and happy one and to which l am very grateful. Lastly, having worked in the hospitality industry for 3 decades across Africa, America and Europe l know excellent customer service when l see and feel one.
Abdi A
|1 review
racist manager My name is Abdi, and I'm an IHG member. I'm writing to file a formal complaint about my recent stay at your hotel located at 970 Dixon Road. Unfortunately, my experience did not meet the standards I expected, and I need to bring several issues to your attention.Firstly, I experienced discrimination from one of your employees of Indian descent. They called me "slave" in their language, not realizing I understood them. When I confronted them, they ignored me and laughed. One of these employees, Vatan Jagga, laughed in my face and told me to complain to anyone, even mentioning corporate, claiming nothing would happen.Vatan Jagga's arrogance and behavior are appalling. His treatment of guests and his own employees is unacceptable. He yells at staff in front of guests and looks down on them. Such conduct will drive away customers. I will never stay at your hotel again and will inform my company, coworkers, and family, who frequently travel to Canada, about this incident.Racism and disrespect have no place in any establishment. If I were the owner of Holiday Inn, I wouldn't tolerate such behavior in my facility. I will ensure his name is mentioned in hotel reviews to warn others of similar experiences.
GallantJ
|1 review
Great last minute accommodation. Had an unexpected overnight stay after our flight was canceled last minute due to poor weather. A fair price for the night and only a few minutes from the airport via Uber. Unfortunately there was a bit of a mix up with our reservation but, upon arrival, Nicolas was able to help straighten it all out and we were able to get a room right away and sleep comfortably. We were tired and he was polite, calm, and genuinely helpful. Thank you, Nicholas! The fifth floor is a 24-hour quiet floor, which was great. Very quiet and easy to sleep.
海明 朱
|1 review
Nice place to stay The hotel price and facilities are good for a 3 star rating, Ping is the housekeeper for my room, she is so friendly and helpful! If this hotel could offer slippers and drinking water inside the room would be great, since I have to go to second floor for drinking water.
bizz z
|1 review
Best hospitality by Jayesh and Nick Best hospitality by Jayesh and Nick, I have ever encountered in my life. So helpful and there for me. A memory to remember. Ambience is royal and modern. So amiable. The music , the ambience. Their promptness to the guest and best service. Jayesh treated me as the family member and Nick a best companion. Thank you guys

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