Holiday Inn Express Airport - Tucson by IHG

Extremely helpful staff Although the hotel decor could do with a bit of an update, it’s very clean. Easy access from the airport. Good breakfast. But what stood out was the helpfulness and general friendliness of the staff. We had a problem with the hire car, from the airport, arrived after a very long flight from the Uk to find airport didn’t have any cars, even though it had been booked for over 8 months. So ended up having an electric one for the night and they went out of their way to help us sort it out. Cannot thank them enough as a 1,000 mile road trip in electric car was not the vacation we were hoping for.

nice and comfortable arrived to a friendly helpful staff- There is a nice outdoor pool and hot tub. In the morning I had a the complimentary breand was pleasantly surprised by the flavor. They also offer an airport shuttle. Overall, I enjoyed my stay and look forward to coming back again in the future. Thank you Holiday inn Express staff for a wonderful stay!

So-So Airport Hotel This hotel is pretty close to the airport, offers a shuttle and has ample parking, especially around back. It's located on a side street about 1/4 mile from the commercial strip along Valencia Road. There's a pretty good breakfast bar in the morning and lobby coffee is available 24/7. My room had a small fridge and a microwave. And I saw some people using the outdoor hot tub in the rear. But I did have some issues with the quality of my room. Housekeeping was skimpy on the number of bath towels supplied. I don't like ordering more towels each time I wash up. Also, if you come with some baggage, there's really not a whole lot of drawer/closet space. As for the air/heater - the blower was very weak. Fortunately it was not a very warm evening. If it were, the unit's functioning level wouldn't have been suffice. When I used the TV, I couldn't get a decent picture contrast. It was like watching old time TV with rabbit ear antennae. When I went to bathe, I found the water only to get to lukewarm. And each time anyone in the adjoining room line flushed their toilet, I could hear it! So take care with the price you pay. Airport hotels tend to trend high in price. Don't overpay for what you will get.

Perfect place to stay next to the airport! This Holiday Inn is nice and clean. Comfy beds, good sized rooms. The southwest decor throughout the hotel really matches the motif of Tucson! Very friendly and accommodating staff, outdoor pool and hot tub, and a very good complimentary breakfast bar! Its in a perfect location right next to the Tucson Airport. Highly recommend staying here if you're making a stop in Tucson.

Great Staff I am a Platinum Elite member and stay often at Holiday Inn Express (HIE) locations because I know what I am getting each stay. Spent 2 nights Dec 30 - Jan 1 with my teenage daughter. The staff are some of the best I have interacted with in years at a hotel. Friendly and seem to care about the guest experience. Not just 1 or 2 but all of them. Easily ranks top 2 in staff at the properties I have stayed at. The hotel itself is essentially the same as all HIE locations. Rooms are the same across the properties with a 'local' feeling to the lobby and pool. The pool was open and lobby/breakfast area clean and comfortable. The room I was in could use an update but overall I would rate it average across all the properties I have stayed at. HIE offers the same hot breakfast everywhere but does have a rotating menu for some variety on multile night stays. Is is a 5 star meal...no but it will fill you up and keep you going until lunch. I had a small billing issue that I called IHG about when I got home. I tried handling it before departure but I left very early in the morning and the front desk gal couldn't figure out what went wrong. IHG indicated I would get a call from the hotel within 48 hours. Less than 30 minutes later the General Manager of the property called me and we had the issue sorted very quickly. The error was corrected the next day on my credit card statement. I would not hesistate to stay here again.