Holiday Inn Express Tulsa South Bixby by IHG

Not all their fault, but not a great stay Let me start with a pro, the hotel overall was quiet and reasonably nice. Now the cons: 1. The hotel is under construction and our room was downgraded from a two room suite with two beds without compensating us for the difference. In fact they called us trying to downgrade us to a single bed at 7:00pm before we had checked in due to a maintenance issue. With 3 adults we needed 2 beds let alone the 2 room suite we had booked. Had one member of our party not cancelled, we would have been in trouble. 2. The room was fine, but the chairs in the room were filthy. I get that the hotel is being remodeled, but my goodness, a little elbow grease goes a long way.

Skip this Holiday Inn Express If you are like me, you have a fondness for the Holiday Inn Express brand due to their bright and white themes and customer conveniences. This location is neither. The colors are old, mustards, and dark browns, with plenty of rust on bathroom fixtures, scratches on furniture, and a microwave oven straight from the 70’s. Conveniences are gone as it would appear the owners are doing anything and everything in their power to save a dime: equipment in the workout center is out of order and the water cooler is missing the water. Towels in the pool area are non-existent, available only by checking in at the front desk. The small bottle of body lotion in the room was only half full - (leftover from a previous guest?) and the microwave left food stone cold. Breakfast was drab and though the advertised time was until 9:00 AM, the worker was closing the area down at 8:58 and exiting the area at 9:02. Clearly zero interest in hospitality. You should also know that the third & fourth floors are both being renovated, so neither of these floors are available. This construction makes for a dismal view out the room window. I did learn one thing though. I chose this location after studying Trip Adviser and seeing twenty straight 5 star reviews. After looking at the reviews again, I noticed the majority of these reviewers only made one contribution to Trip Adviser, and that was to praise this hotel. I leave you to form your own opinion with this information.

Best hotel in a long time Some of the best breakfast I've ever had at a hotel. And everything is very clean in the rooms. The even have actual dispensers of big bottles of dove shampoo/conditioner not just those cheap little bottles of some crappy brand.

Great Experience Lucky went above and beyond for me. I had a reservation and was told I can get an early check in, but was told differently when I arrived. Lucky was able to get e checked in early when he didn't have to. He deserves a raise!

Great place to stay! Great place to stay, and super convenient location. Very hospitable and friendly staff. Clean rooms and restrooms. Comfortable beds and the TVs are huge. There is a free breakfast , but we missed it, so can’t review it. Overall great!