Eastlake Suites Hotel & Conference Center By OYO Urbana

Trust me - you’re gonna wanna read this…. Photos very deceiving. Not as nice as presented. Carpeting in rooms need to be cleaned. Desperately. Our room smelled like smoke. Just needs to be totally updated. I called & requested additional towels twice and they were never delivered. I asked for a piece of mail to be given to the mailman and they refused to take it. Bar closed the entire time we were there. Choose another place. I wish we did.

eastern suites is now eastern lake dont go!!!! The room with filled with black ants in the bathroom and closet. I was there for a total of 7 days; I complained on day one. Day 7 when we were leaving, they sent someone to clean the ants by spraying kitchen cleaner and wiping the area. The first morning the carbon monoxide alarm was going off at 9am, went to the front desk they said someone would be right there, at 11am we left the room because it was too loud to bear anymore. We came back at 10pm it was fixed, so who knows what time they fixed it. Day 2 we needed clean towels of course, never got towels they said we get towels every 2 days because they are low on supplies, they give us 2 dirty face towels, that I took back to the front desk because they were dirty, we never got towels. We went and bought some. They told us they could only give us 3 towels but there was 4 of us, we were told limited supplies, no house keeper spoke English, the lady just keep saying "No 3, 3 , 3". After that we stayed away and just went at night to sleep. I will never ever stay there again. They need to change the name so that people don't think they are still Eastland Suites. I've stayed at eastland suites for over 15 years, we have all our business events there spend thousands of dollars there. I’m glad this happen because my business and my family have cancelled all upcoming events at this nasty place. They have no care for people, just money. I have pictures of the dirty towels and videos of the ants that I have shown everyone, so they knew to cancel, everyone thought this was still eastland suites, not Eastlake, this is very misleading. People need to know the truth, the name change doesn’t show, when you put in the search engine, I'm going to let people know and post this so people don't get tricked like I did, thank God I went there not for business. I save my family and company lots of money.

Terrible stay and thing not working Stayed here on business, this place was horrible. The ice machine, water fountain and one of the treadmills out of service. The phones in my room didn’t work either. Breakfast was not very good tasted like it was reheated from the day before. Parking lot was not well lit and in need of repairs. The main staff seemed pleasant and would gladly give people bags of ice when we needed. The supervisor we had to talk to just seemed to have a chip on his shoulder. I tried to use the link they sent me to tell them about my experience and it didn’t work. Seems that the webpage they have doesn’t work either. Do yourselves a favor and go somewhere else.

Great Value Hotel We were pleasantly surprised by the cleanliness and comfort of the Eastland Suites. Unable to get into a Bonvoy property for this trip, I used ratings and price to select. Friends in other area similar level hotels were jealous of our hidden gem find.

Stay away! Mildew smell in room was so strong it made my eyes & throat burn. Room had no desk chair. Asked 2x for chair and never got one. Chaos at the front desk at check in. Only redeeming feature was complimentary beer at bar for new check ins.