Staybridge Suites Detroit-Utica by IHG

Utica, Michigan United States of America

Staybridge Suites Detroit-Utica by IHG
3.5
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Lauri W
346 days ago
Used Condom We checked in on Friday night my son and I for a lacrosse tournament he had 07/26-07/28. I was in the room with our dog and he was on the bed and he jumped off so I went to get him and I found a used condom wrapper. It went to the front desk to report this and the front desk person was lost for words. I showed a picture and he said he was very sorry and would try to get a hold of the manager about this. This was Saturday night. Sunday morning I was packing up my stuff and I happened to look under the night stand and there was the used condom. I was in total shock. I took a picture and went back up to the front desk and complained again about my new findings. Again, the front desk person said he would try to get a hold of the Manager to see if they could give me a credit for my stay since he is not authorized to give credits. He also said he would have the manager contact me. I did not hear anything on Sunday so on Monday I contacted the corporate office and explain everything again and they said the Manager would contact me that day. No phone call.. On Tuesday contacted corporate again same story about someone contacting me nothing.

Amenities

Center- Fitness
Parking - Free
Internet - Wi-Fi - Free
Pool - Outdoor

Property Location
Located in Utica, Staybridge Suites Detroit-Utica by IHG is within a 5-minute drive of Lakeside Mall and Henrickson's Driving Range. This hotel is 2.3 mi (3.7 km) from Jimmy John's Field and 2.4 mi (3.8 km) from Pioneer Park Dog Park.

Rooms
Make yourself at home in one of the 91 guestrooms, featuring kitchens with refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include safes and desks, as well as phones with free local calls.

Amenities
Don't miss out on recreational opportunities including a 24-hour fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Dining
Mingle with other guests at the complimentary reception, held on select days. A complimentary buffet breakfast is included.

Business, Other Amenities
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and a meeting room. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Lauri W
|1 review
Used Condom We checked in on Friday night my son and I for a lacrosse tournament he had 07/26-07/28. I was in the room with our dog and he was on the bed and he jumped off so I went to get him and I found a used condom wrapper. It went to the front desk to report this and the front desk person was lost for words. I showed a picture and he said he was very sorry and would try to get a hold of the manager about this. This was Saturday night. Sunday morning I was packing up my stuff and I happened to look under the night stand and there was the used condom. I was in total shock. I took a picture and went back up to the front desk and complained again about my new findings. Again, the front desk person said he would try to get a hold of the Manager to see if they could give me a credit for my stay since he is not authorized to give credits. He also said he would have the manager contact me. I did not hear anything on Sunday so on Monday I contacted the corporate office and explain everything again and they said the Manager would contact me that day. No phone call.. On Tuesday contacted corporate again same story about someone contacting me nothing.
Cohibaba
|1 review
I'll go with my other Hotel loyalty institutions instead of IHG.... Easy review - I am IHG Platinum Elite - booked online and reserved 2 bed room and secured with credit card. Arrived and was told room unavailable and all they had left was a 1 bed room (there were 3 of us - one being an 82yr old). Santesha at front desk said they had to release it because they had a wedding booking. Really? You've lost me as a long-time customer. Would love a reply from the GM on how to rectify with restitution....
pzaro444
|1 review
Laughably terrible customer service; rip-off Maybe I haven't had enough bad customer service experiences at hotels before, but this was unbelievably terrible. Tobias, the night desk agent, told us our reservation was considered a no-show because he had already switched the system over to the next day (we arrived late). However, their policy per my confirmation email was that we could check-in anytime. He said we could just pay for another room (i.e. pay twice). No managers were available until two days later supposedly. Horrible hospitality. I live in the area and will tell any visitors to stay literally anywhere else, even in a car or on a park bench before patronizing this nightmare inn.
Stefanie E
|1 review
Mold dry high nonrefundable pet fees Uncomfortable beds, mold in the bathrooms, $75 for a 9 pound pet that doesn’t shed that’s almost as much as a person like 75% ridiculous. Didn’t see it in the reservation and they didn’t either until I brought my pet in and they lost it about the $75. Couch was way too small. They said I got an upgrade but it was definitely a downgrade. Kitchen crew woke us up at 5:45 AM across the hall and didn’t shut up until 930 when breakfast was done. It was terrible it was dirty. There was food in the fridge from whoever was there before. pictures on the website did not represent the rooms at all except for the front door and lobby. If I’m going to pay that much for a pet deposit, I’m definitely not staying at that piece of crap again. To clarify, I put it in the reservation and nothing changed in the price and nothing popped up about $75 except pet friendly. I could be wrong but I studied it 10 times as I travel with my dog the time
288lorip
|1 review
Dirty and needs updating Hotel needs some updating as the paint is peeling in the bathrooms, stains on the walls, damaged surface of the toilet seat etc. The sheets and towels were clean and the beds were comfy but overall the room was not clean. There were crumbs on the floors, the tv remote controls were nasty and even the paper towel holder in the kitchen was dirty.

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