DoubleTree by Hilton Hotel & Suites Victoria

High Hilton standard A great high rise hotel over looking downtown and the water front. Rooms are great and held to that high Hilton standard. Very enjoyable stay as always. There is currently some construction around the hotel and parking was a bit chaotic during this construction, but I wouldn’t hold that against the property.

short business trip This hotel is convient to all the downtown sites and within walking distance to the tourist attractions. When the cruise ships return you will want to book early. The staff is extremely helpful and professional.

Best place to stay in Victoria BC Close to everything in the downtown area. Staff are incredibly friendly, great experience staying at the Doubletree. They even have a car you can rent… My car, my stay. I used the car in prior visits to Victoria.

No facilties available due to renovations! We had a very nice stay but there was nothing available for us to use in the hotel due to the ongoing renovations. The warm cookies were a nice touch when we booked in. Room was clean and comfortable. Very poor wi-fi!

Incredible Hospitality During the peak of the historic heat wave that hit Victoria, we needed to get some relief as we have a 10 month old daughter who had not been sleeping well due to a malfunctioning A/C unit at our home. We decided to spend the night at the DoubleTree by Hilton Hotel & Suites Victoria and it was one of the best decisions we ever made. Right upon checking in, we were warmly greeted and welcomed by Meg, Beau, and Sabrina who made us feel right at home and taken care of. Beau even brought us ice cold water bottles right away and helped load it in our bag! The room was immaculate and comfortable - a testament to the high standards set by possibly the best housekeeping staff in town. However what truly makes this hotel unique is that you can feel the passion and care from all members of the property, and not just from the Front Desk team who are usually the only ones that guests interact with. We were fortunate to speak with Mike and Bettina from the accounting department as we had an issue with our credit card upon check-in - they helped us solve the problem in no time at all and never made it feel like it was any burden on their part whereas from personal experience speaking to any other hotel's accounting department due to payment/billing questions are responded in a cold and robotic manner. As we were so impressed by the quality of the property, we were interested in speaking to a member from Sales about possibly booking a space for an event in the future - we were directed to Janie who was an absolute pleasure and provided us with a plethora of options and possibilities, and yet never made us feel pressured to commit to anything at that moment. We may not be the most well-travelled folks compared to the 'professional reviewers' on TripAdvisor, but do have a good variety of experiences in staying at various hotels across North America, Asia, and Europe, but have never come across any property where each and every staff member truly made us feel special and welcomed. This is the definition of what hospitality is. We do not know what management is doing, but they sure do it right.