Holiday Inn Express Hotel & Suites Grand Rapids-North by IHG

Grand Rapids, Michigan United States of America

Holiday Inn Express Hotel & Suites Grand Rapids-North by IHG
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David W
1 year ago
Clean, Comfy and great location Very nice property, location and service. They have a nice modern bar in the lobby and a great breakfast. Great location on the north side of the city. I would recommend this hotel. The staff is super friendly and attentive. I had no issues and have stayed here several times.

Amenities

Center- Fitness
Parking - Free
Internet - Wi-Fi - Free

Property Location
With a stay at Holiday Inn Express Hotel & Suites Grand Rapids-North by IHG in Grand Rapids (Alpine Center), you'll be within a 10-minute drive of DeVos Performance Hall and Van Andel Arena. This hotel is 6.5 mi (10.5 km) from John Ball Zoo and 8.8 mi (14.1 km) from Frederik Meijer Gardens and Sculpture Park.

Rooms
Make yourself at home in one of the 94 air-conditioned rooms featuring LCD televisions. Satellite programming and video-game consoles are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and complimentary newspapers, as well as phones with free local calls.

Amenities
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. This hotel also features complimentary wireless internet access, a television in a common area, and a banquet hall.

Dining
A complimentary on-the-go breakfast is served daily from 6:00 AM to 10:00 AM.

Business, Other Amenities
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This hotel has 2 meeting rooms available for events. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
545pamr
|1 review
Poor choice Always love Holiday inn express. This one was awful. Their web page says rooms are redone but pardon our dust . UNDERSTATEMENT. OURroom must have been done by a small child. I'll submit pics plus not even a toilet paper holder. Breakfast with no person in the basement. The workers had to help my husband lift each end of the luggage carrier up over the floor they were working on. Coffee set up outside the elevator. My check in was done in the MESSIEST little office. We will not return.
Sally M
|1 review
Very disappointed I made reservations for one night for two rooms, one for me and one for my friends. I was very disappointed with the stay. I was not bothered by the pool being closed but breakfast, such as it was, was disappointing. Coffee was on a different floor!! I talked to the desk person about this and she was unbothered by this inconvenience. The person that checked us in last night was very friendly and helpful. The person that checked us out this morning was not helpful. When told that one of our rooms did not have a microwave, she said, “all the rooms don’t have microwaves”. With all of the competition around this location I was hoping for better service. Hopefully the renovation will include service training. We are on a long road trip and this was our first disappointing experience.
David W
|1 review
Clean, Comfy and great location Very nice property, location and service. They have a nice modern bar in the lobby and a great breakfast. Great location on the north side of the city. I would recommend this hotel. The staff is super friendly and attentive. I had no issues and have stayed here several times.
ian r
|1 review
No customer service never again North Walker Grand Rapids They billed a extra $750 to my credit card for a extra room for 4 nights. They will not answer the phone and will not return messages or e-mails. I even tried IHG customer servive will no help. Next I will have to file a police report for fraud.
BevB2014
|1 review
Place is not fed room standards I’m shocked this was in the fed room list. Asked for early check in . No attempt. Asked for handicap shower no attempt. In fact removed from my request. Got there room wasn’t clean. Dust , rings on table carpet had crumbs. Told desk in morning she apologized. Returned from meeting for work room not fixed. Garbage still there, They took two towels that’s it. Bed not even made!! Toilet still dirty black ring inside and previous guest finger prints Bobby pin still on table. No coffee even!Young man at desk offered nothing. Weak sorry! Spoke to woman at check out again! She offered points. Still don’t have. Fed Rooms? Boss will be speaking to travel. How disappointing. What’s happened to this place???

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