Embassy Suites by Hilton Boston Waltham

Smelly Rooms This is by far the worst Embassy Suites that we’ve ever stayed at - and we’ve stayed at several. The hotel is very ran down. The lobby and bar/restaurant area is fine but the rooms are awful. We had two adjoining rooms- one reeked of stale cigarette smoke and the other one smelled like mold and mildew. The chairs in the living room areas were filthy on the arms. We asked to move rooms but they couldn’t accommodate us. When I explained the smell issues with the rooms to the front desk , he literally rolled his eyes at me. We were with a group of 20 other people and everyone had the same complaints about dirty, smelly rooms. The bathrooms had water damage on the baseboards, peeling wallpaper at the bottom of the wall from being wet and the bottom of the door was swollen from the water damage and the paint was peeling off the door. The beds were well used with sinking spots in the mattresses. We ended up checking out a day early because we couldn’t stand the smell of our rooms. 2 of the 3 elevators were in working order, yet they would stop on random floors and sometimes the wait for an elevator was excessive. The breakfast was good and the location was too, but that did not make up for the disgustingness of the rooms! This hotel needs a major renovation!

Five min read on how to save time and money Where to begin. Please don’t be fooled by the enhanced photos online and the reviews boasting its cleanliness. Clearly covid hasn’t taught people the meaning of “clean”. This hotel was such a disappointment to the Hilton brand. I’ve stayed at Embassy Suites before but this compares to a Howard Johnson from the 90’s. The lobby itself is decent until you notice how it the sofas all have visible dirt embedded on them and haven’t been cleaned and maintained. Cost cutting. Moving along. The first room we checked into had hair on the toilet and poop in the toilet. The lampshades were wonky and visibly begging to be replaced. We complained to the manager and were given another room. Thankfully with a clean toilet. The walls had stains all over them, and the lampshades situation was consistent with the room prior. Cohesive. The room was depressing. Poorly made beds, furniture beat up. I woke up counting the days until departure. Breakfast was a joke. Sloppy, cafeteria style. Grab your own utensils, napkins, and figure it out as you go. No one was really asking any of the guests if they need anything I had to go and find someone to ask for an iced coffee only to be I was told they didn’t have any. The gift shop was selling the Starbucks bottles for 9 dollars. Not happening. I went to get hot coffee and asked for creamer, they didn’t have that either and said they might the next day. At that point I was over it. We went to the front desk, paid the bill for our stay and left. We stayed a total of 10 hours max out of the intended 3 night stay. Checked into a Marriott property and didn’t have any regrets at all. The end.

Excellence all around! Wonderful experience. We had two nights, two breakfasts, and two dinners. Our waiter was amazing! He noticed that I was stealing the lime from my husband's cocktail to put in my ginger ale, so when he refilled my ginger ale, he brought me a plate of limes. I was really touched. Had a couple of great conversations with Greg Piper, he helped us with my points balance, and helped us set up a family vacation in NYC. My husband is usually grumpy at these things, but he is still raving about Greg! And the food!

Clean and comfortable stay I've booked a few times in the past month, a total of four rooms, and all have been clean with minor issues to report. 2 had maintenance issues. One was resolved quickly and one was never truly resolved but maintenance made an attempt. I didn't bother to report until leaving that the situation remained unresolved as I didn't want to continuously be bothered when trying to work virtually. My rooms I was promised were given away on one of my visits which caused a minor issue however I could deal with it. Also I wish that linen was consistently provided for the sofa beds without asking. We arrived late and I just ended up sharing pillows from one of the beds but it's an ongoing problem. The closets should have blankets and pillows. The sheets were already on the bed, however one of the beds was missing the flat sheet. Again, didn't bother to request as it was late and we were tired. We made due. One thing I noticed is that the breakfast and reception were sorely lacking. Didn't attend the reception but I'm usually given drink tickets at check in at Embassy suites and realized that none were offered. Walked past during the evening reception one night and the fare looked very thin. Again, that's okay because I rarely go to the evening receptions however I have stayed at a few Embassy suites in the past that have had very nice receptions. That was pre covid and I wonder if that is now a thing of the past. Breakfast however, is something that I would have loved a little variety at. Every day was the same thing. Eggs, potatoes, chicken sausage. Of course the omelet was an option however the omelet station did not offer strips of bacon as a side as found in many Embassy suites. I also noticed that bananas were only available on the weekend and on one weekend morning I was lucky enough to score a croissant. All of that is fine but after a few days the inability to mix up the hot options a bit gets redundant. Bacon, a waffle or pancake, a boiled egg, etc would have been nice. For a short stay it's good though. cold cereal, oatmeal, yogurt, oranges, small pastries, and watermelon/cantaloupe/honey dew melon were also options. Still I've seen some great options at some Embassy suites but sadly this wasn't one of them. Best part was the staff. All were amazing. Between the staff and the clean rooms I'd stay again despite the minor issues pointed out.

Good food Great service We had the chicken and the burger. Both excellent. Aaron was our server and did an amazing job. Best ever Excellent experience