Sonesta Simply Suites Detroit Warren

Horrible and Unsafe NEVER will I stay with this brand of a hotel ever again—the worst hotel experience of my life. I felt so UNSAFE. If you are a woman traveling alone, DO NOT stay here. I booked this room through hotwire because of the lower rate. There was a mix-up with the name on my reservation which complicated check-in. This was not the hotel's fault. However, the way the hotel handled it was horrible. I don't know if the manager was new, but she was pretty useless. I don't know if the hotel has a general policy of lousy customer service or just bias towards specific customers. Hotwire corrected the reservation issue fairly quickly, and I finally got to my room. A strange person walks straight into my room twice within 5 minutes using the keycard. I called the front desk to discuss my safety and the lackluster customer service. Next, I spoke to the manager, Heather Sancrowicz, and again she was useless. The manager told me the only people with master keys to the room were hotel staff, but her staff wouldn't enter my room unannounced. So, if it wasn't hotel staff who entered my room twice? After my complaint, the front desk started calling my room every 15 minutes, allowing the phone to ring only once before hanging up. At this point, I unplugged the phone, put the extra locks on my door, and pushed the recliner seat against the door till I checked out. I was scared and disappointed with the hotel's lack of accountability. The employee's goals were to make me feel unsafe, unwanted, and harassed. They succeed. I was too nervous to sleep. The most frustrating part is that I paid for this horrendous treatment. Don't make the same mistake that I did. Please take my warning and stay elsewhere.

Impromptu Date Night So here it goes.... First, I got to meet and Robin Stensen at Sterling Hts Dodge where I work. She works for the Candlewood Suites Hotel group. She was amazing from the start! Robin picked a new Jeep from me that same day. I thought our experience was truly incredible. So incredible, I had to introduce her to my wife, Rebecca. We go to Candlewood Suites Warren, and the first thing my wife notices is how welcoming the entrance was. We go to the desk, and there Robin was. As I was saying "hi", she says, "Bill Reed!" She and her staff all get up and came over to me and Rebecca. You see, Robin had mentioned me as well to her staff. They hugged us. Showed us around, and we were blown away with the facility and the room. We booked a room right then. The night was CRAZY AWESOME! The staff made us feel like home. We will use this location for many more Staycations for sure! Thanks again Candlewood Suites Warren staff for a grand experience. Bill Reed

NEW CABLE I am very pleased to see that Candlewood upgraded their cable. No longer am I missing the shows I enjoy. It is hard enough being away from home for work. Thankyou Candlewood for making the stay more enjoyable.

Great location, friendly staff Convenient location/area, hotel had exercise room and laundry if needed. The staff was very helpful and friendly. Rooms were decently comfortable and clean. Hotel's cable/satellite service needs more stations/channels available, very limited. Also, at check-in, should let guests know what the cleaning/maid service schedule is.

Was dirty and smelt strange... The amenities are okay. if you ask for more shampoo they will give. The issue that I had was the floor in the bathroom was always dirty after taking a shower my feet would be dirty. The housekeeping staff only came once a week, which some people may like but I found this to contribute to the dirty feeling of the bathroom. Secondly, the air conditioner did not work, the room was super hot. They fixed the air conditioner, but did not compensate for the two days we spent in very hot conditions.