Holiday Inn Express Washington Court House by IHG

Horrible, uncaring staff. Poorly operated franchise. Go somewhere else. Some renovation was in progress. First floor rooms were unavailable. We asked for a room near elevator as we are seniors with partial disabilities. Only 3 rooms were farther from the elevator than ours. Our door would not secure, the bolt was installed incorrectly. we reported it to the desk, they didn't seem to care. The cleanliness of the room was below average to poor; fingernails in carpet, hair on bedspreads, grime in AC/Heater unit vents. Stingy with towels, washcloths. Free breakfast not stocked over our stay- no milk or juice, no entrees. just water, coffee, tea and commercially packaged muffins and old looking apples and oranges. The worst part was the desk staff. No matter our issue, their attitude was just like " tough luck" nothing was ever resolved, nor did they even pretend to make and effort. Halfway through our stay they slid a note under our door stating that workmen may be coming in and out of our room with or without our knowledge. All workmen were non english speaking and we did not feel secure in our persons or belongings. Exercise room and pool unavailable although advertised. A really good example on how to damage a brand.

It's Time For The Owner To Take Care of Deferred Maintenance We have stayed at this hotel since it was brand new -- usually every year or every other year to visit family. It's still the best hotel in Washington Courthouse (which isn't saying much), but I think it's time for the owner to walk the property and start taking care of deferred maintenance items like, backed up drains, missing tile in the shower enclosures, worn out carpeting that's starting to ripple up (tripping hazard), dirty seating in the breakfast room, etc. Also the last few times we've stayed there, it's become the home to lots of guys from (highway?) work crews. They outnumber guests in the breakfast room and most aren't very clean, which could explain the dirty furniture. They are well mannered, but staying with a bunch of grotty construction guys isn't what I'd expect for this price point and brand. I know it's revenue, but... When (not if) they start replacing the carpeting, they should do what other pet friendly hotels are doing; use commercial grade vinyl plank flooring with noise abating underlayments. That will be much easier to maintain and you won't have that musty smell from aging & dirty carpets. Let's get this good property back to excellent!

Solid hotel. A very solid hotel. The bed was pillowtop fluffy, but good support underneath. Pillows were new and had a choice between fluffy and good support. Room was clean and bathroom was new. Light hygiene for room was pretty good. The microwave and the red eye of Sauron from the TV were the only outliers. It'd be nice to not to have to bring tape with me for trips. We had to roll up a towel underneath the door to kill the last of the light pollution. The breakfast was standard travel hotel fare, but amply provided and reasonably done. The total was about $185 for a night. Modern hotels are terribly pricey.

Good stay, just minor improvement needed Good overall stay. Room was comfortable and clean. Could have used more Kleenex and hand soap in the room. Hand soap was empty and Kleenex almost empty. Breakfast was good. One thing I did notice is that they could have cleaned the tables in between diners in the breakfast room more often and thoroughly. It was hard to find a clean table. Employees standing around talking & socializing when this could be done. Good overall stay. Just noticed these things.

Nice hotel This was an older hotel but fairly well maintained. Our room was clean and comfortable. The carpets in the hallways showed much wear and were lumped in areas and needed re- stretching. The breakfast area was large but there was not much seating with tables. Our King bed was really soft and maybe too soft for some.