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Hilton Garden Inn West Monroe

West Monroe, Louisiana United States of America

Hilton Garden Inn West Monroe
4
Availability
Natalie F
1 year ago
Hotel is great but the staff are the stars I have also left this review on Google - The room was clean, the bed comfortable, but it is truly the staff that shine at this establishment. Traveling through from New Mexico to Florida my friend and I stayed at this hotel at the mid-point of our journey. The next morning as we departed at 5AM, I left my bag containing my laptop and other work devices in the parking lot, not to realize it until 2.5 hours and over 150 miles away. With a sinking feeling, I called the hotel, expecting the worst. What I received were Hilton Garden staff that checked the parking lot a few times until they found my bag and the manager Michael calling me not much later to assure me he would be happy to take it to UPS and overnight it to me per my request. The encounter has ensured that whereever I travel in the future, the Hilton will always be my first choice for lodging. Thank you, Michael and staff!

Amenities

Center- Fitness
Restaurant

Property LocationWith a stay at Hilton Garden Inn West Monroe in West Monroe, you'll be in the business district, just a 1-minute walk from Ike Hamilton Expo Center and 10 minutes by foot from Restoration Park. This hotel is 2.1 mi (3.4 km) from Cinemark Tinseltown West Monroe 17 and 2.4 mi (3.8 km) from Fresenius Medical Care.

RoomsMake yourself at home in one of the 134 guestrooms featuring refrigerators and microwaves. 42-inch flat-screen televisions with premium TV channels provide entertainment, with wired and wireless internet access available for a surcharge. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

AmenitiesTake advantage of recreation opportunities such as a fitness center, or other amenities including wireless internet access (surcharge) and a banquet hall.

DiningEnjoy American cuisine at Garden Grille and Bar, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM for a fee.

Business, Other AmenitiesFeatured amenities include wired internet access (surcharge), a business center, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Jemoto3
|1 review
Just I but the Staff Were Great! Every single staff person I spoke with was friendly, helpful, and professional. They’re what made the stay so much better than the rooms. Rooms were extremely dated and in rough shape. While the bed was super comfy it looked as if someone had slept in it and the sheets weren’t changed. There were scrapes, bumps, and knicks in the doors and on walls and while I know this isn’t anyone’s fault, the fact that I had a few flies sharing my room was really aggravating. Clean up the rooms and this place would be awesome!
Natalie F
|1 review
Hotel is great but the staff are the stars I have also left this review on Google - The room was clean, the bed comfortable, but it is truly the staff that shine at this establishment. Traveling through from New Mexico to Florida my friend and I stayed at this hotel at the mid-point of our journey. The next morning as we departed at 5AM, I left my bag containing my laptop and other work devices in the parking lot, not to realize it until 2.5 hours and over 150 miles away. With a sinking feeling, I called the hotel, expecting the worst. What I received were Hilton Garden staff that checked the parking lot a few times until they found my bag and the manager Michael calling me not much later to assure me he would be happy to take it to UPS and overnight it to me per my request. The encounter has ensured that whereever I travel in the future, the Hilton will always be my first choice for lodging. Thank you, Michael and staff!
LLun4
|1 review
Fair stay At first, I was skeptical based on previous reviews. Our stay was not as horrible as others describe. Yes, it was not spotless and furnishings in the lobby were stained. Our room was clean and smelled clean. The coffee in the room had not been restocked but there is free coffee in the lobby. One elevator remains down. We had a great rate for the room but I wouldn’t pay more than $200. It is VERY convenient to the new West Monroe Sports Complex….can walk there. This was a plus since parking is limited at the complex.
WildDave123
|1 review
Ok, but not to the level of the brand I usually stay at the Hampton across the way, but this was cheaper and almost in policy for my travels. Hampton is much nicer, cleaner, not as old looking. This room was dirty, the shelf holding the hair dryer had months worth of dust. Found a number of pieces of trash in my room when I came in. The furniture was very worn and the footrest in my room looked like someone dumpster dived for it. They did do a cleaning every other day, but they shorted me towels the first time and didn't make my bed the second. I ate the breakfast my first day, got a bowl of oatmeal that was stone cold. Seemed like they were trying to do the minimum across the board.
Road02136719706
|1 review
Hotel lobby was beautiful and clean, but once you hit the elevator it was disgusting, no maintenance and cleaning Absolutely disgusting hotel. I stay in hotels 300+ nights per year and this was the nastiest hotel I’ve stayed in. The front desk staff was perfect, entrance was beautiful, but room was disgusting. Bathtub hadn’t been cleaned in a while. There was a small old bar of soap stuck in bottom of tub, along with dirt and what appeared to be dry urine. I will never stay here again.

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