Quality Inn West Springfield

Average The room was nice, good AC, very comfortable bed and a big screen tv. Small clean bathroom. No chairs for the balcony though it was too hot outside to use anyhow. Impressive breakfast buffet that's very well maintained from 7-10 in a clean cafeteria. Overall its an old building (that needs better langscaping) with a plain lobby and small hot elevators. It does have a small pool and tiny gym though i didnt use it, and the snack/soda/ice machines were well stocked. The staff and manager are very nice but the front desk host wasnt welcoming and seems she doesnt want to be there (both weekends we stayed) and it one point there was no one there to ask for a door tag. It's fine for the price but it youre seeking Quality this isnt it.

OK hotel. Old rooms with necessary updates (newer shower, sink, toilet, carpet, TV). Nice pool. The hotel was ok. Keep in mind—it is an old building. Old room (quite spacious though) with newer shower, sink, toilet, carpet, TV. Nice dimmable lighting above beds. Older furniture. The hotel has a pool that was fun to use (the pool is on an older side but is well maintained). We had a good time in the pool! If you have time, check it out. Open 10 to 10. Free breakfast varied day by day. Day 1 we had to ask multiple times (and ultimately had to go to the manager) to replenish hot items—eggs and potatoes. We got to the breakfast room at 8:35A with breakfast advertised to be served until 9:00A, so it was not right for them to refuse to replenish food. Day 2 the hot items were available. Breakfast room was old. The room has a balcony but the glass door did not work. And the entire glass window/wall was quite old. The building hosts the hotel and another organization. We by chance went into that organization’s territory and were told it was private property and we needed to leave, which is no problem at all. Just make sure to not go where it is not Quality Inn’s part. Has laundry facilities for hotel guests. Has Japanese restaurant. We didn’t get a chance to eat there so cannot help you re food. Has room service delivery. We didn’t use it.

Get what you pay for Plenty of storage. Room service appropriately priced. Housekeeping doesn't always speak English but they will replenish towels and sheets, but will heavily bang on the door. Not remote worker friendly. Balconies are decent but not cleaned. Respond well when SA occurs, we're quick to hand WSPD the footage. Felt safe there even though that happened to my mom and the deadbolt lock snapped with my kid in the room. Actually pet friendly. Descent breakfast bar. Bathroom leaked through the wall and balcony doors can be rough to open but we've been to worse since being displaced from a house fire.

Frozen in February Quality Inn West Springfield West Springfield Frozen in February 936764399 This place looks nothing like the pictures used in advertising. The dresser and desk in the room had broken or missing drawers. The room I was in had little, if any, heat. The hair dryer, which I needed did not work.

There was someone else’s poop in the toilet They say you get what you pay for. I overpaid. There was hair all over the place and feces in the toilet. Hope highway noise is okay because this place is LOUD. Not to mention sketchy. I stayed here as a single female - ladies, I did NOT feel safe at all. Got 3 creepy stares before I even walked in the door, one of them even followed me in. The extra locks everywhere do not instill confidence. If I planned on staying more than one night, I would have left, that’s how bad it was.