The Mariner Resort Cape Cod by The Red Collection

It was fine. Room was clean and safe, though we had to change rooms after check-in cause room was not made. Hotel requires upkeep- pool requires, screen doors falling off tracks. (Girls) Front desk were regularly on their phones when we approached, and seemed quite unfriendly. Breakfast was passable, but left much to be desired. Plenty of parking, and outdoor sitting space. Walking distance to some restaurants and short drive to a few beaches. It was ok- met our needs for the price.

Do not under any circumstances come to this hotel. I do not under any circumstances recommend staying at this hotel, the staff is very friendly always doing their job and cleaning, but when it comes to the hotel itself, it gets rough. To start off on a good note, the beds were pretty comfy and pretty clean. The breakfast didn't have so many options, but was still decent. The indoor pool was very clean, so was the hot tub, and both were enjoyable. The outdoor pool was very dirty and didn't seem like it had been clean in a long time. Now, when we first walked into our room it smelled strongly of a gym locker room and urine combined. The screen on the slider door had many holes in it and was completely off its tract, oddly, I left a bathing suit hanging up in the toilet/shower area and it never dried in the 5 days that we stayed there. The T.V somewhat worked, but every time we watched something, every 5 minutes it would change to scenery. Our door continuously got stuck and we could not open it until the front desk used their key to open it themselves. My family and I tried out the put-put golf area and they chose to put it on not so flat ground. It seems like the whole course was on a tilt and was very very bumpy.

Find another hotel I would not recommend this hotel. For the money I am appalled. To me it’s a $50 night hotel. I stay in hotels around the country as I travel for work and this is probably one of the worst I’ve been in. The rugs are so afraid I’ve tripped on the door Rug twice now. Some one put garbage by the outside door, which I fell over last night as I couldn’t see it, however that same garbage was still there 7 o’clock the next morning. The bathroom is so tiny. It’s hard to be able to maneuver. Just to get to the toilet paper you have to close the door because the toilet paper is hidden behind the door and if you do that, there’s a chance that you’re going to brush your legs on the door as you’re trying to close it to get to the toilet paper. Such a tiny tiny bathroom. The faucets are standard with the red dot and the blue dot for which direction to turn for the temperature. I spent 10 minutes last night, trying to get hot water only to find that the faucets are reversed. The room is dirty. I itched all night long and am still itching this morning. There were black spider type of bugs on the white room curtains when I checked in last night. I don’t know if there is spider eggs in the room or what but I itched all night long. When I went to put my medicine in the refrigerator, I had water come out all over. For whatever reason there was nothing but loose water in the refrigerator. No microwave to even make something to snack on. The ironing board cover is filthy and had bugs on the top of it. It’s not in the closet. It’s just sitting out in the room so you couldn’t miss it. The entire hotel needs to shut down and totally renovate before they try to continue selling rooms again. The outside looks pretty, but the rooms are horrible. I would not recommend staying here whatsoever. Trying to find another hotel to move to. This is definitely not acceptable and the place does need to close and totally renovate.

Do not recommend - Rug issue I stayed at the Mariner Resort Cape Cod this weekend and had a a horrible (and frankly scary) experience this weekend. My family and I were staying at the resort this past weekend, 5/30 and 5/31. There was an issue with the carpet in the hallway (where the carpet was covering a raise in the floor and also was torn and sticking up. Multiple people throughout the weekend had tripped on this. Unfortunately, my dad is 74 and has a cane and he tripped and fell. He sustained injuries to his face and body. The EMTs were called and he was taken to the hospital. We spent close to 5 hours there and are very lucky there are no fractures. He did receive 12 stitches very close to his eye. There are several causes for concern and items that are just unacceptable. - we were staying on the first floor and the hallway where we were was in view of the front desk. The paramedics also walked by the desk. The front desk worker did not come speak to us during any of it. - the rug is a liability. When I spoke to the front desk workers in the morning, they were aware of the issue with the rug and said maintenance was supposed to make sure it wasn’t sticking up. This is concerning to know that there was awareness of the issue and this could have been prevented. - I asked to speak to the manager. The front desk worker went to get the manager and the manager never came to speak to me. I believe the worker was told to comp my previous night so that happened and I filled out the incident report. - I called today and again asked to speak to a manager. The manager was supposed to call me and never did. This is disrespectful. - the front desk people yesterday morning and today (I spoke to the same woman) were so nice but should not have been put in the position by the manager to handle this. - the fact that there is a liability there and the injury could have been prevented is very maddening. There was no care at all given. A nice weekend on the cape for a family wedding should not end with a trip to the ER due to the lack of maintenance at the property. Also, a fall for a 74 your old man is also concerning.

Poor room quality My family recently cut our Cape Cod summer vacation short due to the horrific room quality we experienced at The Mariner. When entering our room the pungent and overwhelming smell of mold and likely moisture damage was shocking. As we evaluated our accommodations, we quickly discovered that both the bathroom door and the sliding screen door were damaged and inoperable. Closer inspection also revealed mold on the ceiling above the air conditioner. To further our dismay, there was a cigarette burn through the comforter and the carpet was threadbare at entrance. Needless to say, we cut our stay short and the desk attendant never inquired as to why. I NEVER write reviews but I hope this helps someone else avoid a similar experience.