Our stay The manager and staff here are very friendly, and very helpful. Enjoyed my time here. Any time we needed something, they took care of it. We got to kno the staff on a first name basis and it made our stay here more personable

Clean hotel.... good location.... full kitchens but nothing to cook or eat with! I've stayed at this extended stay several times over the past few years. I especially like this hotel because of its location; On route 10 with access to stores, variety of dining options, & easy access to other highways. There's also a mall nearby (Livingston) & close to Morristown as well. I also like the cleanliness of the hotel (both inside & out) the coin-operated laundry (washers & dryers), vending machine for cold drinks/snacks, and full kitchens are a huge plus! In the past, I have enjoyed a hot breakfast in a small room where you were able to sit down comfortably. But now (since covid!) there's no hot breakfast, no place to sit down, and a grab-and-go breakfast of pre-packaged food! Hey, covid's over! We've all gone back to work! But there still charging (now) higher prices for the rooms, since Biden has taken office! My qualm (first one!) with my last visit was that when I asked for plates/silverware/frying pan/saucepan...for my room before I got there...I was told that they were all dirty and because they were "short staffed" I couldn't get these items until maybe, the next day! So why am I paying for a hotel now that has a kitchen (which I want!) but I can't cook in it or sit down with a plate and silverware and eat comfortably?? I'm forced to dine out at a restaurant...... I might be looking for different option the next time that I stay simply because, if I have to dine out somewhere else why should I pay more?

Terrible experience from Day 1 Room was dirty on arrival. I had to clean it myself. Adjacent customers were constantly smoking. No enforcement by management. Its supposed to a be smoke free hotel. I requested to be moved to a second room which ended up being roach infested. Complained to Asst. Manager Manuel about the toilet not being clean, the sheets with hair, the floor not mopped, cabinets filthy with roach droppings, and he told me "This is not the Plaza hotel maam, this is extended stay". So, I said to him "that's your answer to my complaints". As a member of management, he needs to learn customer service skills. Rude, terrible customer service, terrible representation of the company. The building is filthy. I called customer service and they refused to give me the district manager phone number. No accountability by the company or its employees. They just take your money and don't care whether you sleep in a clean and healthy environment. I asked to break my contract and they had the audacity to charge me a penalty fee. I should get the stay refunded completely! Horrible!!! Don't stay at this hotel!!!!

Dirty, outdated, rude employees. This hotel chain offers good pricing for extended stay. I paid about $75/night if you book 7 days or more. At check, the front desk staff was friendly. The the problems began. Service: The checkout process was a disaster. I paid for 2 weeks up front and I was told to come back on Friday to book for the next week. Well I decided not to extend another week and asked to be checked out. I was told there was a balance of $220 due. I asked what was the reason for the balance because I paid up front for 2 weeks and during my whole stay I wasn’t notified I had a balance. General manager was there. He couldn’t figure out where the balance was coming from but he still demanded me to pay because that’s what the system said. I again refused to pay since there wasn’t an explanation. Manager got upset, ripped my receipt and threw it in the trash. The next day I noticed they charge me the $220 anyway. I ended up disputing with my bank and got my money back. I’m sure they will not allow me to stay there anymore which I can care less. Hotel: the “breakfast” área smelled like urine. There were dirty clothes on the floor and was told they were from a homeless guy that left them in there. Breakfast is stale coffee that had coffee grounds in it and those packaged muffins you get from Walmart and some granola bars. Carpet on hallways was so dirty and the hallways smell like weed (I’m a weed smoker myself but not indoors). I could tell there were people that have been living there for a long time. When their door was open I noticed piles of trash everywhere in the room. Housekeeping never went to my room even after I asked multiple times. I stayed at Motel 6 that was cleaner than this. The rooms have a kitchen with a stove and a dishwasher. You have to request dishes from the front desk. I wanted to eat some cereal. They were out of bowls so they gave me a plate. ESA is a hit or miss. You either get a nice clean hotel with good service or you get some trashy looking hotel with attitudes.

Room was clean If my wife was not with me on this trip I would of not stayed here but she was so I needed a place like this with a full kitchen. The inter net was slow and not up to speeds even if you payed extra. The place smelled like Marijuana all the time. And most of the staff where not nice or just seem not to want to work there. About the only good thing was the owner he was the only nice one of the staff at least he was trying to clean the place up and make it better.