Sonesta White Plains Downtown

Good pet friendly hotel We were greeted by Mohammad who was very friendly and helpful. Although the hotel was going through renovations, he was extremely enthusiastic about the long term vision of the hotel. The rooms, pool, and attached parking garage were great

Very good stay in the newly renovated hotel Stayed here with 7 friends on a leisure trip to the area. While we did not use the dining facilities, so I can't comment on that, it was a very positive experience with only one drawback. PROS: - Front desk staff was friendly, helpful and gracious. Extremely good hospitality (props to Victoria) and had a fellow (experienced) traveler say " that was one of the nicest groups of staff people I've had at a hotel desk" - Staff accommodated my request to put our group on same floor. Made the stay more enjoyable. - The newly renovated rooms were comfortable and quiet. Nice beds, great pillows and very good bathrooms/showers. Perfect for what we needed. - Parking and location were convenient and easy to get in & out. CONS: We had a four-night stay. I am OK with no service in the rooms for a couple of nights. But it would have been nice to have had "one" visit during our stay and at least a delivery of fresh towels. Yes, I'm sure we could have asked on day 1 or 2 but I'd think that might be standard. The last night, we had asked for our room to be made up as it was a double and we had consolidated two rooms with two departures. The room was never made up and no towels, fresh linens, etc. Another gentleman in our group requested his single room to be serviced -- which it wasn't -- and the hotel comped a night for him. So....the PROs certainly outweighed the one CON, and I would certainly stay at the property again. I'd hope they can work out the housekeeping issues, but otherwise it was a very comfortable stay. And again, props to the front desk staff!

Best place to stay in White plains. Comfort stay, cozy and nice people. Made a good friend Mohammed Sakhi who helped me get familiarize with the place . Restaurant staff were really warm and welcoming. Also offers shuttle pick up and drop facilities for eligible individuals.

Noisy rooms The room was very noisy. We could hear people in the hallway and in neighboring rooms. There were a number of weddings going on and the staff seemed over extended. It was difficult to find carts to use with our luggage. On the positive side, the staff was friendly, and the valet parking worked well.

Sonesta doesn't care We made a reservation 3 months in advance of a wedding, based on the suggested place to stay near the wedding. We drove directly to the wedding and arrived at the hotel after the reception to check in and were told that "unfortunately" the only room available was a pull-out sofa!! Why did they say "unfortunately"? Because they knew this was not a comfortable situation, especially for seniors!! They offered 50% off as compensation. Why? Because they knew this was not a comfortable situation. They offered to comp us. Why? Because they knew this was not a comfortable situation. This, after reserving 3 months before the date, and after a conversation earlier in the evening with the manager confirming that we were coming!! We decided the better option was to drive home, even though it was very late.