Homewood Suites Wilmington/Mayfaire

Nice motel Very nice motel. The staff were the best in professionalism, courtesy, friendliness and smiles. The rooms were huge for any suite anywhere. The breakfast menus changed daily but were excellent. They even have real silverware and dishes instead of the plastic ones at other motels. The only complaint would be the pool area. They have 3 gates but 2 were locked and the surrounding mulch from the landscape was all around the pool walkways and in the pool. It should have been cleaned better.

Relaxing, wonderful accommodations. This is our 3rd visit to Homewood Suites Mayfaire in Wilmington NC. Once we found this hotel we never looked back. It is just that great. It has been almost 5 years since visiting Wilmington and Homewoid Suites. Since then they have remodeled. We stayed in the King Studio Suite, rm 118 close to a back exit, which is what we chose for convenience . It had ample space for 2 of us and the decor and colors chosen in the remodel were perfect. My husband’s bike fit in the corner of our room easily. Pros: the pool & hot tub area and the most amazing outdoor courtyard with full size grills, fire pits and lounge furniture is very inviting. It’s like a mini resort. The free breakfast is one of the best we have experienced in our travels. The food tasted good! Included makings for breakfast tacos and fresh bacon. The breakfast staff are very lovely people. A younger employee actually came to each table letting us know the breakfast would be closing if anyone wanted something more. Who does that? An older gentleman and kitchen worker also personable. Cons: our only dislike was the size of the toilet. It is very close to the ground and almost kiddie like. But really a minor inconvenience. We truly love this hotel and it is fairly priced.

Horrible Customer Service at Front Desk / Can't Handle Full Capacity / Breakfast was Great POSITIVES: The *bartender* on Tuesday night - Sydney (if I remember correctly). She was amazing. *Breakfast* attendants were very quick to replace items, greeted everyone, cleared tables right away - best part of our stay, unfortunately. NEGATIVES: The *pillows* were all (but 1 of 6) super hard feather-like pillows. When I asked the front desk if there were different ones, the man with the clipboard carelessly shrugged, and the woman said she'd find out. We checked back in the next day and got the same response from the woman. We never got new pillows or heard back from them on the matter. The *jacuzzi by the pool* was temporarily closed, that was a bummer, but fine. The pool was out of towels and the front desk said the hotel is full and they're out. No safe in the room, but we had a surprise note on the door before we left for the day informing us of a required sprinkler check at 10 a.m., and nowhere to put our valuables. Would the manager go around with the company checking the sprinklers, or would they just get a key? I wouldn't bother asking because at this point in our experience I'd learned we can't trust what they say. The WORST: Greg who worked at the desk late Tuesday night was THE RUDEST customer service person I've ever encountered. He informed me that I can submit a complaint or talk to a manager, but nothing will happen to him. He's 'just here for a paycheck' and made it clear he knows he can get away with anything. Manager's husband maybe? Not sure his connection to this level of immunity but Hilton needs to do something about it. ...I tried twice and couldn't get a manager to talk to, but when I shared my experience with the woman (pillow situation), she nodded and said, 'thanks for letting me know' and that was that. Greg's daughter maybe? :) There were *ants* (5-10 at a time) crawling around in the sink. Disposal didn't work so probably a lot of food collecting down there. YUCK. The dishwasher was full of *dirty dishes* and no dish detergent or dish soap was in the room. Including the dirties, we had 2 knives, 2 spoons, one of each plate/bowl/cup, no cutting board... It was a nightmare in there. Needless to say, I will not be staying at this location again.

Great Business Stay I stayed at the Homewood Suites Mayfaire for a 10 day business trip and was very satisfied with my stay. I was in an accessible room which was large and comfortable. The full size fridge and provided cutlery/dishes were nice for a long stay. The location is fantastic, near lots of shopping, restaurants (Roko, True Blue and Boombalotti’s to name a few) and about 10 minutes to Wrightsville Beach. The standout experience of my stay was Sylvia at breakfast, who greeted me warmly each morning and had a to-go container ready for my quick bagel as I rushed out the door to work. She is absolutely fantastic!!! I would not hesitate to stay here on a leisure or business trip in the future - especially because it’s dog friendly!

We Love Homewood Suites Mayfaire Wilmington Always love staying here. Very clean and comfortable Studio. Most comfortable bed. Best breakfast in town. Big variety of foods to choose from. Very responsive and helpful staff. Great location and close to shopping, restaurants and supermarket.