Hawthorne Inn and Conference Center

Just what I needed Hawthorne Inn & Conference Center was exactly what I was looking for: a clean, comfortable place to stay while I took my son to a summer program in the area. The staff -- especially Fred -- were fantastic. He was friendly, helpful, and responsive. I'll definitely book again the next time I'm in Winston-Salem.

Very happy guest! The service at the Hawthorne is top notch! Every person I spoke to at the front desk was extremely helpful and super friendly (especially Mr. Fred on night shift). The Hawthorne Grill staff was much the same (and the food was excellent). As for the hotel itself, it was very clean and well kept. The rooms were comfortable and spacious. The beds and pillows were some of the best I've ever slept on. If you're ever visiting the Triad/Camel City, the Hawthorne is one of the best!

Price Gouging Nightmare and more. Two hrs into the drive to the hotel after I called to request a room near elevators, they returned a call saying the $69 × 3 nts rate confirmed 3/25 & 10/10 would total $755+ (more than 3x the quote) unless I had "paperwork proving you're actually working during your stay". I'd never before been told those words by Hawthorne or any other hotel. Even with my 3/25 email staff said "corporate" told them how to deal with the customers & rates. Shocked & dismayed at the handling of this debacle I was put in a horrible situation, as local hotels were full. They did offer the quoted rate for the 1st night but with no other resolution, I was basically forced to check out the next day. Others checking in got the same or similar rate hikes. Some who hadn't arrived weren't informed by the hotel in advance but according to the staff, all but about 3 people had been. A friend was given a rate of $69 x1 & $199 x2, still lower than the option I was offered. Another person checked in finding they were given the wrong room type & was told the hotel was over sold. Hawthorne made no other effort to rectify my situation. In all my years of traveling, this was the worst hotel service blunder I've ever experienced. I even felt for front desk staff facing the other affected minorities & seniors with reservations. Furthermore at those prices their free breakfast was bagels, muffins, coffee & juice.

Price gouging I made and confirmed my reservations in March 2023 for October 20 and 21, 2023. The room rate was $69 per night at state government rates. These rates only required me to show my government ID upon check in with a 24 hour cancellation if I decided not to use the reservations. On the morning of October 20, 2023 I received a call from the hotel manager stating that the hotel would only be honoring state government rates if I had proof that I was on a business trip. I stated that this is not what the website states and that I had these reservations since March 2023. I had called on October 19, 2023 to check on my reservations and nothing was stated about having to be on a business trip. Upon arrival I was given a room rate of $199 per night and was told that I had to have cancelled my reservations 72 hours before arrival and I would be charged a cancellation fee. Two colleges were having homecoming that weekend and they decided to do price gouging. I will never stay at this hotel again.

Ritz prices on a slum They try to look like a nice hotel, but it's just a mask on a slum. Front desk staff told me I could not check in because my wife's name was on the card. It took a manager's exception for me to check in. Drunks, homeless, occupy the property. My 7 year old and I had to dodge a staggering drunk holding his beer bottle to get to our room. The room was straightened up but apparently not cleaned since the last guest. Breakfast consisted of an apple and a bagel. The stress of having my vacation almost cancelled is enough for me to never book this place.