Days Inn by Wyndham Yakima

Good stay Everything was very clean and the staff was very polite. Decent breakfast considering what you paid. (Powdered eggs, make your own waffles, pastries, yogurt, juice, milk, etc). They have a pool but I didn't try it. Wi-Fi was good. Pillows were flat. TV remote was finicky.

Homeless Drug Addict Oasis There was a homeless guy sleeping in the lobby. There was a man smoking something near the dumpster outside of our room (he stayed there all night). There were random drug abusers wandering the parking lot (not patrons). We were too uncomfortable to leave our room, or go down for breakfast in the morning. We will never be back.

Terrible place dirty and rooms smelled like smoke carpets ripped and paint on walls full of stains !!! Terrible place rooms stinked like smoke paint on wall were full of stains and bodily fluids looked like carpets ripped and I will never ever be staying here again !!!worst parking

Worst Hotel Experience Ever This is by far the worst hotel I have ever stayed at, and this is not by fluke or accident as the second time I stayed was worse than the first. The hotel staff are rude, they lie, and discrimination seems to be celebrated there. At checkout I left the room spotless and even cleaned the toilet so that housekeeping didn’t have extra work as I like to do at hotels and vacation rentals, so I was very surprised that they wanted to keep $40 from my cash deposit with claims of “towels with makeup”. They wouldn’t show me the towels and only offered a photo on the receptionist’s smart phone that showed slightly soiled towels easily cleanable with bleach that could be used to scam every guest that supplied a cash deposit. One front desk worker lied and said she was the manager which was proven false after discussion with Wyndham Customer Service. This was frustrating, but I gave the location another chance to which I was disappointed once again. At check in, the front desk worker charged me $20 more to my card for the deposit but lied that she didn’t even when I showed her the transaction on my account. She lied about being booked when I inquired about extending my stay another night as I was able to book the same room easily through a third party company, and then told me I was on the “do not rent” list after she got confirmation of my reservation. I got my items together and was walking out with my hands full of luggage, she came at me screaming very aggressively, which scared me as I felt she was going to assault me and I wouldn’t be able to defend myself while carrying my things. I called Wyndham to complain and was told that the towel issue was at the discrediting of the franchisee, was ignored when I voiced the numerous other complaints, and was hung up on…. I still can’t believe how horrible the company treats guests. It should be noted that I am very friendly, clean, and conscientious of others on a regular basis and was so during this stay, and I don’t like to complain unless necessary. I clean the hotel room before I leave and leave cash tips for housekeeping when I am able so there is nothing striking about my behavior or demeanor that would explain such discriminatory treatment. I do however suffer from adhd, ptsd, and severe anxiety and panic disorders which I receive disability for, so I am often nervous with others and can be awkward within interactions. I’m also struggling with searching for my adult son who has been missing for two months, which I disclosed to the employee in hopes to evoke some compassion or kindness before she almost attacked me unprovoked and unable to defend myself as I was walking out hands full. I’m not sure why I was treated so horribly besides the fact that I stood up for myself against the illegitimate towel charges at the first stay but I have never been treated so bad by hotel staff in my life. Hands down, these two experiences were the worst I’ve ever had at any hotel in my 42 years and would warn anyone reading this to stay away from the Days Inn in Yakima, Washington. In contrast, The Comfort Inn and Suites in Yakima was on the opposite end of the spectrum with outstanding consistent customer service by all staff that were encountered over several stays, amazing perks including 24 hr pool access and soup hour in the evening, and a lovely jacuzzi suite at an affordable price, an exceptional lodging experience and highly recommended to all travelers.

Very Poor Location The property was OK, but the location was not in a desirable place. Apparently close to a "mission" (whatever it was) which has people loitering around the location. I have stayed in other Wyndham properties and been very satisfied, but not in areas such as this.