uBreakiFix CEO Justin Wetherill spoke with Groupon about the importance of protecting your smartphone and the challenges of fixing a phone that has been dropped into a deep fryer.
On the worst thing you can do after cracking your smartphone’s glass screen
“Don’t just put it into your pocket and continue to use it,” Wetherill says. The broken glass can actually cause serious damage to the phone’s inner components and turn a relatively simple fix into a costly repair job.
On the repair process
"Look, this is something we do every day," Wetherill says. "You are not the first person to break a phone.” Collectively, uBreakiFix's highly trained technicians repair more than 20,000 devices a month, drawing from a library of high-quality parts that are tested twice before they ever get used in a repair service. Free diagnostics are a staple at all uBreakiFix locations, so customers understand the problem before any work is done.
On growing his business
uBreakiFix began as a business based out of Wetherill’s living room, and it now boasts more than 60 locations nationwide. “We are proof that the American dream is alive,” he says.
On unusual repair jobs
Wetherill remembers one fast-food employee who dropped her phone into a restaurant’s deep fryer. “It smelled pretty bad,” he said; however, the repairs were successful. Another customer lost his phone in a cement mixer. After some serious effort, the technicians were able to safely recover all of the important data, but the phone died a few hours later. As Wetherill pointed out, “it did go through a cement mixer.” Some miracles just aren’t meant to be.
On the importance of a one-day turnaround time
Repairs at uBreakiFix’s store locations can often take as little as an hour, according to Wetherill. This is a critical part of the shops' focus – something Wetherill personally understands. If forced to choose between spending the weekend without his smartphone or his left arm, he jokes that he would pick the arm. “Of course, this is assuming that there wouldn’t be any pain,” he laughs.
Typically, there are five stages of grief when a smartphone gets cracked or goes on the fritz. The first is denial, in which you attempt technological CPR by repeated pounding on the maligned device. The next is anger, in which you track down the boulder that cratered your iPad, followed by the helplessness of begging nearby Wi-Fi signals to carry your thoughts. The final stage is resignation, in which you buy a new phone at the expensive retail price.
Thanks to the tech wizards at TPK Wireless, owners of fractured hardware can skip every single one of these stages—especially that last one. Specializing in iPhone, iPad, and Samsung Galaxy repairs, the expert resuscitators thoroughly evaluate and test the diagnostics
on most models of LCD screens before restoring them to their original shine and functionality.
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The technicians at Sky Mobile repair phones and devices afflicted with busted screens and faulty components. They resuscitate cracked smartphone and tablet screens and sell accessories to help prevent damage in the future. Though they specialize in iPads, iPhones, and Samsung devices, the technicians perform their services on a variety of other brands. They are serve as jailbreakers and authorized retailers for a number of popular gadgets.
Phone-A-Holics is the saving grace for smartphone owners who've shattered a screen or worn out a battery. The shop's savvy technicians draw on their deep knowledge of phones' inner workings as they use delicate tools to make repairs. Customers in a rush can take advantage of the store's one-hour pickup policy, which cuts down on wait time for those who place their orders online or have an exceptionally cool truck.
iGuy Smartphone and Tablet Repair gets devices up and running in record time. Techs analyze each ailing item, draw up a plan, and restore function with a deft touch, whether they're healing a cracked screen or purging some buggy software. Each repair comes backed with a 60-day warranty.