My husband had to go back twice because our groupon expired a few days ago and they wouldn’t accept it. The second time we were able to have a csr from groupon escalate and work with staff to be able to use the amount we paid (which never expires). 5 stars to the csr and MATT specifically from jiffy lube for being able to resolve the situation and apply the base value of the groupon to our service. He went above and beyond. Will definitely go back.
Rose, the manager at the new location on Pleasant Hill Rd. in Kissimmee, FL, was absolutely amazing. Her customer service skills, attentiveness, professionalism, and overall personality almost made me forget that I was just getting an oil change. From start to finish, you were her priority, and even when her staff would come to her for approval or guidance, she showed them the same courtesy, respect, and kindness she was showing me. The members of her team demonstrated respect and humility towards her as well. While observing everyone on staff, it was evident that they were comfortable and focused on what they had to do, and it seemed that they were all glad to be there. Kudos to Rose and her team for the work they're doing. I will definitely be going back in the future.
