BanZara Restaurant, Glen Allen

Service was awful. Not only inattentive, but rude. We even gave the place a second chance a month later; no change.

I am surprised you have been in business as long as you have. Your restaurant on the night I visited was the PITS

BanZara now changed their name to The Grand Palace, i was not able to find it because i never been to this restaurant before and suddenly without communication the name changed. GPS took me to right address but i was confused where the Banzara gone. then i had to make a call to get the address and then i come to know that Banzara is out and Grand Palace is on. Anyways with lil bit of struggle finally got a Ok indian food.

An unfortunate experience- The good start did not last long. They were out of a minimum of 3 major ingredients. I waited nearly an hour for a drink that I ordered 10 minutes after arriving and when I received it, it was taken away from me and I was told that it was meant for someone else and then I was blamed for it being taken. They came to the table behind me with the intentions of taking away an extra soup that was brought to them. I was in this restaurant for 2.5 hours because of lengthy waits for my entree, drink, dessert, AND check. I was charged 18% gratuity for a party of 2 despite the terrible service. My food was not good enough to warrant a return following this experience.