When husband-and-wife team Ernesto and Julie set out on their own in 2007, they were gambling on the fact that they could turn a fragile dream into a full business. Their initial lone employee has been replaced by seven in just one year, and the crew bustle through a salon that has the gleaming white expanses of a medical facility, but without the egocentric skeleton models. Patrons, who receive reminder text messages or emails before each appointment, arrive ready to work towards aesthetic goals with products from Obagi, Juvéderm, and Botox and a range of facial services. As massage services lure forth slow exhalations, the staff herald the arrival of new guests with cups of tea.
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