Encore Car and Limo Service, Brooklyn

for the groupon price is ok but once the car didnt come and the reservation process is not user firendly.

Took my reservations fine and without problem (no confirmation number, but a promise to call the night before). No call by 8pm of the evening before my first of three reservations. I called in and the man on the other end confirmed someone would be there. Then they were a no show and no one picked up the phone at their office--I tried calling for an hour. It took several days before I could get through to somone to cancel the remaining reservations. Extremely disappointed in this operation which clearly does not have its act together. I will not attempt to use them in the future.

Couldn't make secure plans with them....dates and times were not available

The service was horrible. I made a reservation for pickup over one month in advance. They left me stranded at the airport and told me it would be hours until they could get me. They advised me to pay for a cab and call Groupon to get a refund.