The furniture business has changed quite a bit in the more than three decades since Ken Silva founded Plymouth Furniture. Particleboard has replaced hardwood, and machines have, in some cases, taken over the duties of skilled craftspeople. Despite this, Silva and his son—vice president and director Randy Silva—have created and maintained a five-story gallery full of American-made furniture crafted from North American wood, often by the children and grandchildren of the men and women they represented 30 years ago. The store is a bastion of tradition, where staffers—usually family members—greet returning customers by name. While Ken recognizes the importance of showcasing their furniture online, he would rather you come by and sit on one of their sofas to experience firsthand the subtle smoothness of the leather, the comforting heft of the kiln-dried frame, and the durability of the eight-way hand-tied springs.

In keeping with the company's focus on quality, Randy shared his expertise with Shaunna Gately of the The Patriot Ledger, suggesting that buyers look for a hardwood frame, polyurethane-foam cushions with a high density rating, and a flow-matched pattern that continues fluidly over contours and panels. The family team also offers an in-home design service, putting together the ideal dining room or finding a lamp to match the blue-green face of a food-poisoned family member.