Access Granted Chicago, Chicago

I would like to thank everyone with access granted especially my driver .My daughters celebration was February 9 the day of the snow storm. I almost thought her birthday was ruined but oh no we had a ball safely My driver was very compromising and very understanding. We had a great time at Main event they also even had water and pops already on the bus enough room for all 34 people nice fireplace

I would have given 5 stars but I had reserved the 34 to 36 people bus and the bus I got seemed to be for less. Good thing all 34 guests I had invited could not make it. The driver was great!

I want to qualify this post by stating that I have been relying on reviews for many years and have never written a review until now -- that's how disappointed I am with Access Granted Chicago. I had booked this bus many months before my event. The days leading up to my event, I spoke regularly with the company to finalize the special day -- a wedding. On the day of the event, they were supposed to show up at Noon. Noon passes, 12:15pm passes, and no call. We called the bus driver and their headquarters, nearly 5 times over a span of 30 minutes and no one picked up. Nearly an hour later, someone at the headquarters picked up and stated that the bus has broken down. I'm sorry -- if the bus was broken down, wouldn't it make sense to let the client know? To add salt to the wound, we received conflicting comments from the HQ and the bus driver as to what had happened to the bus. My wife was absolutely devastated as we missed out on taking once in a life pictures of our bridal party! Our entire bridal party had to rent nearly 8 ubers to drive us around -- less than ideal to be doing this in a wedding dress and a tuxedo. Fast forward a few days, I called the headquarters again and tried to get a hold of the manager -- they promised to call me the same day, and guess what? No call. A few days later, they emailed me stating that will refund my payment and would not be willing to get on a phone call. Looking through the reviews on Yelp, they have used this excuse before. Accidents happen, but there is absolutely no excuse for lack of courtesy and lies. I would give them a negative review if I could. I will be reaching out to better business bureau to check into their fraudulent practices.

I loved it... The driver was real nice. I'm going to recommend my family & friends to you.